Cassie Holekamp
Chattanooga,TN
Summary
Successful Executive with over 10+ years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
9
9
years of professional experience
Work History
International Account Manager
Steam Logistics
04.2023 - Current
- Developed strong relationships with key clients, leading to improved customer loyalty and long-term partnerships.
- Maintained high standards of service delivery, ensuring consistent performance across all accounts managed.
- Coordinated with internal departments such as sales, marketing and finance teams to drive account growth initiatives.
- Strengthened client relationships by effectively addressing concerns and providing tailored solutions.
- Coordinated logistics for international shipments, ensuring timely delivery of products and maintaining strong relationships with overseas partners.
Senior Recruiter
Steam Logistics
04.2022 - 04.2023
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
- Streamlined recruitment processes for increased efficiency and improved candidate experience.
- Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
- Lead and trained a team of junior recruiters on best practices for sourcing, interviewing, and candidate management.
- Developed strong relationships with hiring managers to better understand their needs and successfully fill vacancies in a timely manner.
- Developed and implemented plans to improve recruitment process.
Service and Engagement Executive Lead
Target
01.2018 - 04.2022
- Enhanced employee satisfaction by implementing comprehensive training and development programs.
- Fostered a diverse and inclusive workplace culture through targeted initiatives and education.
- Managed recruitment efforts across all departments, ensuring timely placement of candidates for key positions.
- Provided coaching and guidance to 2-5 managers on effective leadership techniques and conflict resolution strategies.
- Boosted customer satisfaction by addressing and resolving customer concerns efficiently.
- Streamlined internal processes for better response times, ultimately boosting overall customer happiness.
- Collaborated with cross-functional teams to develop new products, services, or features based on customer insights.
- Utilized CRM software effectively to track all touchpoints with customers, enabling more proactive follow-up efforts from sales representatives.
Store Manager of Operations
Rue 21
06.2015 - 04.2018
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
Education
Associate of Science - Elementary School Teaching
University of Chattanooga
Chattanooga, TN05.2015
Skills
- Strong Leadership
- Customer Service
- Strategic Planning
- Customer Engagement
- Excellent Communication
- Problem-Solving
- Strong Attention to Detail
- Efficient Time Management abilities
Timeline
International Account Manager
Steam Logistics
04.2023 - Current
Senior Recruiter
Steam Logistics
04.2022 - 04.2023
Service and Engagement Executive Lead
Target
01.2018 - 04.2022
Store Manager of Operations
Rue 21
06.2015 - 04.2018
Associate of Science - Elementary School Teaching
University of Chattanooga
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