Summary
Overview
Work History
Education
Skills
Timeline
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Cassie Hudgins

Pittsburgh,PA

Summary

I’ve been in the hair industry for 25 years. I started in high school. I loved working with new clients and making them feel great about themselves. I dealt with a lot good and bad clients. But for the most part it was good. I was a manager for years so I had a lot of extra job duties than just hair. I am a people person and have work with customer service. I also worked in the beauty supply store for licensed professionals. I worked there for six years as my second job as a color specialist to help other hairstylists formulate color, and teach them the ins and outs of color. I’ve dealt with being robbed a few times and followed the rules by the company by giving them what they wanted and letting the police handle the rest. I am a hands on type of learner and once I get the hang of it I have no trouble at all. I love learning new things in life and while I’m working I do my job as much as possible to the highest expectation. I’m an extremely hard worker. And if someone asks me to do something I get it done. I’m willing to learn everything I need to know to be a great team member and serve for my community. I have a great personality, I like to have fun at work, but when I need to be serious I am. I get along with others very well and I like to feel like family. I just wanted a change in life but be able to still help people.

Overview

25
25
years of professional experience

Work History

Hair Stylist

George’s Hairstylist’s
06.2017 - 09.2022
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Organized sales area and work station to showcase products and boost sales.
  • Worked with men, women and children to complete Service on daily basis.
  • Worked on Number customers daily while maintaining distinguished cleanliness and organization of work areas.
  • Updated customer service standards to increase number of return customers and overall company profits Number%.
  • Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Resolved guest complaints about service or style.
  • Determined appropriate hair treatments based on conditions and textures.

Retail Sales Associate

CosmoProf
06.2017 - 09.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Hairstylist Manager

Cost Cutters
06.2004 - 06.2017
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Handled employee scheduling and coverage needs during business hours.
  • Organized promotions to boost Product or Service sales, achieving Number% growth in revenues.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Cross-sold and up-sold new haircare products, increasing earnings Number% per month.
  • Promoted business through marketing initiatives and use of social media.
  • Prepared annual budgets with controls to prevent overages.
  • Maintained general appointment calendar and set shift schedules.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Performed statistical analyses to gather data for operational and forecast team needs.

Education

Diploma -

Northgate Msenior High School
Pittsburgh, PA
05.2000

Skills

  • Organizational Systems
  • Inventory Management
  • Customer Demographics
  • Customer Loyalty
  • Staff Development
  • Customer Needs Assessment
  • Highlights and Lowlights
  • Sales Expertise
  • Corrective Actions
  • Security Standards
  • Coloring and Cutting
  • Item Scanning
  • Detailed Instruction
  • Proper Staffing
  • Closing Sales
  • Product Recommendations
  • Information Updates
  • Dispute Resolution
  • Business Industry Knowledge
  • Appointment Booking
  • Persuasive Selling
  • Special Occasion Styling
  • Industry Networking
  • Cash Counting
  • Complex Transactions
  • Store Opening and Closing
  • Trending Hairstyles
  • Organization
  • Eyebrow Waxing
  • Hair Extensions
  • Safe Equipment Handling
  • Customer Transactions
  • Providing Feedback
  • Hiring and Firing
  • Bald Fades
  • Hair Care
  • Cleaning and Sanitizing
  • Team Goals
  • Customer Buying Trends
  • Recruiting Clients
  • Sales Promotion
  • Facility Maintenance

Timeline

Hair Stylist

George’s Hairstylist’s
06.2017 - 09.2022

Retail Sales Associate

CosmoProf
06.2017 - 09.2022

Hairstylist Manager

Cost Cutters
06.2004 - 06.2017

Diploma -

Northgate Msenior High School

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Cassie Hudgins