Cassie Hultin
Dallas,TX
Summary
Motivated Automotive Service Advisor with a well rounded set of skills within the automotive industry. Skilled in providing excellent customer service and communication as a liaison between technicians and clients. Seeking to apply several years of auto body and mechanical experience in my next career step with a committed team.
Overview
3
3
years of professional experience
Work History
Automotive Service Advisor
Meineke Car Care Centers
Hurst, TX
09.2023 - Current
- Greeted guests, identified their needs and provided information on diagnostic and repair processes.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Provided estimates of repair costs to customers and discussed options.
- Educated customers about preventative maintenance needed for their vehicles.
- Processed customer payments for parts and labor charges using a point-of-sale system.
Automotive Service Advisor
Christian Brothers Automotive Corporation
Grand Prairie, TX
02.2023 - 09.2023
- Greeted guests, identified their needs and communicated the diagnostic and repair process
- Handled telephone inquiries regarding appointments and work in progress
- Created detailed repair orders documenting customer concerns for technician use
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Used knowledge of services to recommend additional products and offerings to customers.
- Examined records and papers to verify warranty and service contract coverage.
- Aided guests in the checkout process by handling monetary transactions, both cash and card.
Auto Body Technician
Richard's Paint and Body
Cleburne, , TX
02.2022 - 02.2023
- Performed preliminary inspection of vehicles to determine extent of damage.
- Replaced or repaired parts including fenders, grills and other body panels to complete work orders on vehicles.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
- Inspected automotive repairs to match paint and maintain body appearance.
Auto Body Technician
Bill's Creative Restorations
Joshua, TX
07.2021 - 02.2022
- Provided customers cost estimates and quotes before performing repair work.
- Received new inventory orders and verified completeness and accuracy.
- Ordered tools and paint materials from suppliers to prevent item shortages.
- Replaced damaged car fenders, grills and panels.
- Sanded, refinished and painted car bodies to improve appearance and overall value.
Education
High School Diploma -
Godley High School
Godley, TX05.2017
Some College (No Degree) - Automotive Technology
Hill College
Cleburne, TXSkills
- Customer Relations
- Appointment Scheduling
- Building client relationships
- Documentation and Reporting
- Repair Estimate Experience
- Critical Thinking
- Team Collaboration
Timeline
Automotive Service Advisor
Meineke Car Care Centers
09.2023 - Current
Automotive Service Advisor
Christian Brothers Automotive Corporation
02.2023 - 09.2023
Auto Body Technician
Richard's Paint and Body
02.2022 - 02.2023
Auto Body Technician
Bill's Creative Restorations
07.2021 - 02.2022
High School Diploma -
Godley High School
Some College (No Degree) - Automotive Technology
Hill College
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