Cassie Iler
Colorado Springs,CO
Summary
Dynamic leader with a proven track record in industry sales & recruiting within roofing & construction.
Excelled in building relationships and fostering teamwork, significantly improving candidate selection and diversity initiatives. Achieved a notable increase in employee engagement and reduced time-to-fill rates, demonstrating exceptional problem-solving, communication.
Proven track record in sales & customer satisfaction through relationship building.
Overview
15
15
years of professional experience
Work History
Director of Talent Acquisition
BlueThread Services
04.2023 - 12.2024
- Coached team members in effective interviewing techniques, resulting in improved candidate selection accuracy.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Devised hiring and recruitment policies for 600-employee company.
- Coordinated job fairs and campus recruiting events to attract top talent from diverse backgrounds.
- Reduced time-to-fill rates by utilizing advanced recruitment tools such as applicant tracking systems and social media platforms.
- Implemented innovative sourcing techniques to identify passive candidates and expand talent pipelines for hard-to-fill roles.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed strong relationships with hiring managers to better understand their needs, resulting in improved candidate selection.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Fostered positive work environment through comprehensive employee relations program.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
Business Development Manager
Peak View Roofing
06.2022 - 03.2023
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Commercial Service Advisor
Peak View Roofing
01.2022 - 06.2022
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Performed commercial roof inspections with detailed reports to ensure customer satisfaction.
General Manager
True Nature Roofing
12.2018 - 01.2022
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
80K VIP Brand Promoter
Le-vel Thrive Experience
07.2015 - 12.2019
- Established and maintained positive relationships with customers.
- Worked with team to achieve sales goals for products.
- Boosted brand awareness by implementing targeted marketing strategies and engaging promotional events.
- Increased sales by effectively communicating product benefits.
- Lead a large team & collectively sold over 2 million dollars in health & wellness products across the world.
- Communicated product information with confidence and educated consumers about company.
- Communicated product value, quality, and style to educate and entice potential customers.
- Maintained knowledge of current promotions and product features.
- Created compelling content for social media channels that showcased the brand''s personality, achievements, and promotions.
Hairstylist Booth Renter
Phenix Salon Suites
05.2010 - 11.2017
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Demonstrated thorough knowledge of all salon products and services.
- Offered professional cuts, color services and extensions to salon customers.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business from satisfied clients.
- Educated clients about proper hair care techniques using various tools such as straighteners, curling irons, or blow dryers for optimal results at home.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Education
WLS Graduate - Personal Development
PSI Seminars
Denver, CO05-2017
High School Diploma -
Lewis Palmer High School
Monument, CO06-2009
Skills
- Recruitment marketing
- Interviewing techniques
- Teamwork and collaboration
- Problem-solving
- Coaching and mentoring
- Conflict resolution
- Onboarding, training, and development
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Verbal and written communication
- Relationship building
- Leadership training and development
- Leadership development
- Strong sales skills
- Sales knowledge
Timeline
Director of Talent Acquisition
BlueThread Services
04.2023 - 12.2024
Business Development Manager
Peak View Roofing
06.2022 - 03.2023
Commercial Service Advisor
Peak View Roofing
01.2022 - 06.2022
General Manager
True Nature Roofing
12.2018 - 01.2022
80K VIP Brand Promoter
Le-vel Thrive Experience
07.2015 - 12.2019
Hairstylist Booth Renter
Phenix Salon Suites
05.2010 - 11.2017
WLS Graduate - Personal Development
PSI Seminars
High School Diploma -
Lewis Palmer High School
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