CASSIE KLEIN
West Fargo,ND
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving.
Overview
21
21
years of professional experience
Work History
Preloader, Safety Committee Advisor, and Asst. Union Representative
UPS
10.2023 - Current
- Identifies and reports safety hazards throughout the building, emails monthly reports to upper management and follows up on safety concerns in monthly committee meetings and bi-monthly meetings with management.
- Drafts and submits union grievances, represents union members during weekly disciplinary meetings in the absence of the primary union representative and advises union members.
- Adheres to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
- Improves delivery times with strategic sorting of parcels according to routes and schedules.
Shipt Shopper
Shipt, Inc.
05.2020 - 09.2023
- Provided every customer with quick, accurate, personalized service under tight deadlines while maintaining high satisfaction ratings.
- Communicated with customers to confirm accuracy of orders, provided knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Freelance Transcriptionist
Kendall Creek Communications
09.2019 - 01.2020
- Used transcribing software to take dictation of court proceedings for the Board of Veterans Affairs.
- Reviewed and edited transcribed reports for spelling, grammar, and clarity.
Credit Card Dispute Case Processor
US Bank
03.2016 - 12.2016
- Researched, investigated, and worked with credit card customers to resolve disputed charges on their card and provided exceptional customer service.
- Displayed excellent time management and attention to detail servicing a large case load, while complying with internal controls and government regulations.
Account Executive
KIMO Channel 13 (ABC Affiliate)
08.2006 - 12.2007
- Secured accounts through consultative selling for advertising space on ABC, CW, and the station's websites.
- Managed client accounts by creating and implementing schedules, executing quick and effective problem solutions, and assisting in the production of commercials.
- Researched, designed, implemented, and tracked advertising and public relations activities.
Receptionist
Corwin Automotive Group
12.2005 - 06.2006
- Performed general office duties including answering and routing multi-line phones to appropriate staff, managed office inventory, prepared licensing packages for shipment and greeting customers.
- Closed receiving orders, processed payments, and updated account balances.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and responsiveness in the customer services department.
Education
Mass Communication
North Dakota State University
Fargo, NDSkills
- Proficient in Microsoft Office
- Strong attention to detail
- Skilled multi-tasker
- Ability to work independently
- Adapts easily to new situations
- Effective communication
Volunteer Experience
- Team Manager, West Fargo Stampede Youth Hockey, 01/01/18, 12/31/22
- Treasurer, Independence Elementary PTO, 01/01/18, 12/31/22
- President, Freedom Elementary PTA, 01/01/17, 12/31/18
- Vice President, Freedom Elementary PTA, 01/01/16, 12/31/17
- Treasurer, Freedom Elementary PTA, 01/01/14, 12/31/16
- Reading Tutor, Freedom Elementary, 01/01/14, 12/31/15
Timeline
Preloader, Safety Committee Advisor, and Asst. Union Representative
UPS
10.2023 - Current
Shipt Shopper
Shipt, Inc.
05.2020 - 09.2023
Freelance Transcriptionist
Kendall Creek Communications
09.2019 - 01.2020
Credit Card Dispute Case Processor
US Bank
03.2016 - 12.2016
Account Executive
KIMO Channel 13 (ABC Affiliate)
08.2006 - 12.2007
Receptionist
Corwin Automotive Group
12.2005 - 06.2006
Mass Communication
North Dakota State University