Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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CASSIE KLEIN

Fargo,ND

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving.

Overview

18
18
years of professional experience

Work History

Preloader

UPS
10.2023 - Current
  • Adheres to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
  • Maximizes warehouse space utilization by employing optimal stacking strategies for various types of packages.
  • Improves delivery times with strategic sorting of parcels according to routes and schedules.

Shipt Shopper

Shipt, Inc..
05.2020 - 09.2023
  • Provided every customer with quick, accurate, personalized service under tight deadlines while maintaining high satisfaction ratings
  • Communicated with customers to confirm accuracy of orders, Provides knowledgeable, friendly support at every stage of shopping and purchasing
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Freelance Transcriptionist

Kendall Creek Communications
09.2019 - 01.2020
  • Used transcribing software to take dictation of court proceedings for the Board of Veterans Affairs
  • Reviewed and edited transcribed reports for spelling, grammar, and clarity.

Credit Card Dispute Case Processor

US Bank
03.2016 - 12.2016
  • Researched, investigated, and worked with credit card customers to resolve disputed charges on their card and provided exceptional customer service
  • Displayed excellent time management and attention to detail servicing a large case load, while complying with internal controls and government regulations.

Account Executive

KIMO Channel 13 (ABC Affiliate)
08.2006 - 12.2007
  • Secured accounts through consultative selling for advertising space on ABC, CW, and the station's websites
  • Managed client accounts by creating and implementing schedules, executing quick and effective problem solutions, and assisting in the production of commercials
  • Researched, designed, implemented, and tracked advertising and public relations activities.

Receptionist

Corwin Automotive Group
12.2005 - 06.2006
  • Performed general office duties including answering and routing multi-line phones to appropriate staff, managed office inventory, prepared licensing packages for shipment for prompt delivery to customers and greeting visitors
  • Closed receiving orders, processed payments, updated account balances and collected money from all departments
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and responsiveness in the customer services department.

Education

Mass Communication -

North Dakota State University
Fargo, ND

Skills

  • Proficient in Microsoft Office
  • Typing Speed 75 wpm
  • Strong attention to detail
  • Ability to work independently
  • Adapts easily to new situations
  • Skilled multi-tasker

Volunteer Experience

  • Team Manager, 2018-2022, West Fargo Stampede Youth Hockey


  • Treasurer, 2018-2022, Independence Elementary PTO


  • President, 2017-2018, Freedom Elementary PTA


  • Vice President, 2016-2017, Freedom Elementary PTA


  • Treasurer, 2014-2016, Freedom Elementary PTA


  • Reading Tutor, 2014-2015, Freedom Elementary

Timeline

Preloader

UPS
10.2023 - Current

Shipt Shopper

Shipt, Inc..
05.2020 - 09.2023

Freelance Transcriptionist

Kendall Creek Communications
09.2019 - 01.2020

Credit Card Dispute Case Processor

US Bank
03.2016 - 12.2016

Account Executive

KIMO Channel 13 (ABC Affiliate)
08.2006 - 12.2007

Receptionist

Corwin Automotive Group
12.2005 - 06.2006

Mass Communication -

North Dakota State University
CASSIE KLEIN