Summary
Overview
Work History
Education
Skills
Timeline
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Cassie Krusemark

Summerville,SC

Summary

Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Also a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Billing Specialist

Pediatric Home Service
Roseville, MN
04.2004 - Current
  • Assisted in developing strategies for improving collections processes.
  • Worked with team members and leadership to identify and develop process improvements.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
  • Ensured accurate insurance verification and identified appropriate third-party payers
  • Provided prompt assistance to customers seeking information on billings, payments, and account details
  • Identified and resolved inaccurate billings, ensuring timely reimbursements were provided
  • Analyzed financial data to identify revenue cycle trends
  • Created detailed financial reports that outlined the aging status of accounts receivable.
  • Implemented new billing process policies as needed.
  • Effectively handled claim submissions, while conducting thorough research to address denials and benefit rejections
  • Investigated and resolved issues to maintain billing accuracy
  • Collaborated with team members and leadership to identify and enhance process efficiency
  • Timely completion of billing audits for the purpose of reporting and investigating identified discrepancies
  • Leveraged integrated billing software to submit accurate claims
  • Researched complex billing issues involving multiple providers or services rendered over a period
  • Submitted appeals for denied claims based on insurance company's criteria
  • Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances
  • Maintained detailed records of all billing activities including denials, adjustments, and payments received.

Office Manager

Extendicare Health Services-Lexington Health
Saint Paul, MN
03.2001 - 12.2003
  • Developed and implemented office policies and procedures
  • Supervised staff members, organized schedules, and delegated tasks
  • Managed and reviewed medical billing staff to ensure accuracy of patient accounts
  • Developed training programs for new hires and existing staff in order to improve performance and efficiency
  • Recruited and trained new employees to meet job requirements.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Monitored accounts receivable aging reports and worked proactively to reduce outstanding balances due from patients or insurers
  • Worked closely with clinical staff to ensure timely submission of claims and accurate coding practices
  • Analyzed financial data, identified discrepancies, and reported findings to senior leadership team
  • Reviewed appeals processes and assisted in preparing appeal letters when necessary
  • Oversaw daily activities related to the processing of electronic claims submissions
  • Resolved billing issues by applying knowledge and completing in-depth research
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interpreted and communicated work procedures and company policies to staff.

Education

GED -

Chisago Lakes Senior High School

Associate of Arts in Commercial Graphics -Photography -

Trident Technical College

Skills

  • Claims Processing
  • Billing dispute resolution
  • Research and due diligence
  • Insurance Verification
  • Medical billing and collections
  • Accounts receivable expertise
  • Audit Procedures
  • HIPAA Compliance
  • Account Reconciliation
  • Discrepancy Resolution
  • Work Planning and Prioritization
  • Teamwork and Collaboration
  • Adaptability and Flexibility
  • Analytical Skills
  • Self-Motivation
  • DME Billing
  • Account collections
  • CPR , Kan Time and BrightTree billing experience
  • Home Health Billing

Timeline

Billing Specialist

Pediatric Home Service
04.2004 - Current

Office Manager

Extendicare Health Services-Lexington Health
03.2001 - 12.2003

GED -

Chisago Lakes Senior High School

Associate of Arts in Commercial Graphics -Photography -

Trident Technical College

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Cassie Krusemark