Cassie Lagundino

• Delivered fast, accurate customer service while handling orders in a busy environment.
• Maintained pristine dining room aesthetics by continuously wiping down surfaces, polishing glassware, and tracking server station inventory.
• Managed daily side-work, cleaning, and restocking to ensure a pristine guest experience.
• Maintained strict food safety and sanitation standards across dining and prep areas.
• Followed all local health department rules, including safe food-handling practices, cross-contamination prevention, and deep sanitation routines.
• Sanitized commercial kitchen equipment, food prep Handled heavy-duty waste disposal

and deep-cleaned walk-in freezers and storage units. surfaces, and dining areas daily

• Acted as a primary front-facing representative, creating an exceptional and welcoming experience for all incoming guests.
• Handled high-volume workloads and resolved complex customer requests during peak business hours.
• De-escalated stressful customer situations calmly and professionally, contributing to high branch satisfaction scores.
• Expert at anticipating guest needs and delivering polite, professional assistance.Guest Service Excellence:
• Executed daily facility checklists to uphold brand cleanliness and presentation standards in public lobby, service desks, and secure back-of-house areas.
• Time Management & Efficiency: Proven ability to manage daily workflows and meet strict turnaround deadlines.
• Operational Precision: High attention to detail when following strict compliance, safety, and visual presentation checklists.
• Managed high-value property and facility keys while adhering to rigorous safety and risk-management protocols.
• Managed confidential information and secured property with strict adherence to protocols. Deeply experienced in managing secure property, facility keys, and private client data with total confidentiality.