Cassie Lamb
Houston,TX
Summary
I have more than 20 years experience as a customer service representative. Adapts well to change, works well as a team member.
Overview
8
8
years of professional experience
1
1
Analytical and Organizational Skills
1
1
Self Starter
Work History
Merchant Services Representative
Foundever
09.2023 - 01.2024
Answered incoming calls assisting merchants with billing inquiries, ach updates, pricing, account updates, PCI compliance updates and technical support.
Merchant Services Representative
Worldpay
11.2015 - 09.2023
Assisting merchants with credit card transactions, billing information, pricing, PCI compliance, ach updates, technical support and account updates.
Education
High School Diploma - General Studies
Kashmere High School
Houston, TXSkills
- Goal-Oriented
- Analytical thinker
- Strong negotiation
- Customer Service
- Customer Relations
- Salesforce
- Microsoft Office Suites
- Excel
- NICE Phone System
Languages
English
Full Professional
Timeline
Merchant Services Representative
Foundever
09.2023 - 01.2024
Merchant Services Representative
Worldpay
11.2015 - 09.2023
High School Diploma - General Studies
Kashmere High School
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