Nelson Falcon

Merchant Services Representative

Lowe's

03.2017 - Current

Supported the launch of new programs by providing valuable feedback from merchants during pilot phases.
Recognized as a top performer within the team for consistently exceeding targets in both customer satisfaction ratings and sales quotas.
Managed high-volume portfolios, effectively balancing workload while maintaining strong client relationships.
Streamlined payment processing for clients by implementing efficient transaction procedures.
Contributed to the creation of marketing materials targeting potential merchant customers, driving lead generation efforts.
Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Contacted customers and prospects to generate new business to achieve company growth goals.
Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Serviced existing accounts on regular basis to maximize revenue.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Consistently exceeded new sales growth quotas for Product or Service.
Demonstrated products and specific features at customer locations and special events.
Prepared and demonstrated Product or Service features and benefits to address specific customer wants and needs.