Nelson Falcon
Deland,FL
Overview
45
45
years of professional experience
Work History
Merchant Services Representative
Lowe's
03.2017 - Current
- Supported the launch of new programs by providing valuable feedback from merchants during pilot phases.
- Recognized as a top performer within the team for consistently exceeding targets in both customer satisfaction ratings and sales quotas.
- Managed high-volume portfolios, effectively balancing workload while maintaining strong client relationships.
- Streamlined payment processing for clients by implementing efficient transaction procedures.
- Contributed to the creation of marketing materials targeting potential merchant customers, driving lead generation efforts.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Serviced existing accounts on regular basis to maximize revenue.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Consistently exceeded new sales growth quotas for Product or Service.
- Demonstrated products and specific features at customer locations and special events.
- Prepared and demonstrated Product or Service features and benefits to address specific customer wants and needs.
Operations Manager
Tulnoy Lumber
08.1979 - 01.2015
Education
Bachelor Of Arts - Economics
Lehman College of The City University of New York
The Bronx, NY06.1976
Skills
- Goal-Oriented
- Strong negotiation
- Customer Service
- Customer Relations
- Route Planning
- Product and service knowledge
- Strategic Planning
- Staff Training
Speak Spanish
I motivate my co workers and train good ethics. I am a company go getter and always looking to learn new things. I am loyal and prompt.
Languages
Spanish
Native or Bilingual
Timeline
Merchant Services Representative
Lowe's
03.2017 - Current
Operations Manager
Tulnoy Lumber
08.1979 - 01.2015
Bachelor Of Arts - Economics
Lehman College of The City University of New York