Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassie Lamb

Houston,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Foundever
Houston Remote, Texas
09.2023 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Merchant Service Representative

Worldpay Merchant Services
Houston Remote, Texas
11.2015 - 09.2023
  • Developed promotional campaigns to boost sales volume and profits.
  • Ensured adherence to safety regulations within the store premises.
  • Reviewed financial reports on a daily basis for budgeting purposes.
  • Implemented innovative marketing strategies across multiple channels.
  • Utilized various digital platforms such as social media or email marketing campaigns.
  • Developed and implemented strategies to increase customer loyalty.
  • Analyzed sales data to identify trends in consumer behavior and also technical support

Education

High School Diploma -

Kashmere High School
Houston, TX

Skills

  • Data Entry
  • Complaint resolution
  • Call Management
  • Paperwork Processing
  • Critical Thinking
  • Account Management
  • Service Upselling
  • Microsoft Office Suite
  • Salesforce
  • CRM
  • Interpersonal Skills
  • Analytical Skills
  • Oracle
  • NICE

Timeline

Customer Service Representative

Foundever
09.2023 - 02.2024

Merchant Service Representative

Worldpay Merchant Services
11.2015 - 09.2023

High School Diploma -

Kashmere High School
Cassie Lamb