Cassie Maloney
Brooklyn,NY
Summary
Results-oriented manager with over seven years of experience in operations management and team leadership. Expertise in staff training, project management, and decision-making has consistently led to improved customer satisfaction and streamlined processes.
Overview
1
1
Language
10
10
years of professional experience
Work History
Manager
Vinny's Pet Shop
07.2019 - 07.2026
- Led team to enhance customer service strategies, resulting in improved customer satisfaction.
- Developed and implemented inventory management systems to optimize stock levels and reduce waste.
- Trained staff on best practices for pet care and product knowledge, fostering a knowledgeable team environment.
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Analyzed sales data to identify trends, driving targeted marketing initiatives and promotions.
- Established strong vendor relationships, negotiating favorable terms to reduce costs and improve supply chain efficiency.
- Coordinated community outreach events to promote animal welfare and increase brand visibility within the local market.
Professional Dog Walker
NYCPooch
06.2018 - 08.2019
- Led daily dog walking routes, ensuring safety and well-being of multiple dogs simultaneously.
- Developed personalized exercise plans to meet diverse needs of various breeds and temperaments.
- Implemented scheduling system to optimize route efficiency and reduce wait times for clients.
- Monitored dog behavior during walks, addressing any issues to maintain a positive environment.
- Built strong rapport with clients through regular communication and updates on their pets' activities.
- Conducted health checks on dogs before and after walks, identifying potential concerns promptly.
- Implemented positive reinforcement techniques to encourage good behavior during walks and training sessions.
- Enhanced client satisfaction by providing consistent and reliable dog walking services.
- Ensured dogs'' safety and well-being through attentive supervision during walks.
Intern
EU Design
08.2016 - 09.2017
- Assisted in trend analysis to support design team with seasonal collections.
- Coordinated sample fittings and organized visual merchandising displays for promotional events.
- Collaborated with cross-functional teams to execute marketing campaigns, increasing brand visibility.
- Supported the preparation of presentations for client meetings, showcasing collection highlights and inspiration boards.
- Assisted designers at fashion photo shoots, tracking accessories and dressing models.
- Fielded phone calls during fashion designer absences, answering questions, and taking messages.
- Drove brand awareness by organizing display setups and assisting in merchandising.
Education
Associate of Arts - Liberal Arts
Kingsborough CC
Brooklyn06-2017
Bachelor of Arts - Psychology
Brooklyn College
Brooklyn06-2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Operations management
- Project management
- Project planning
- Staff development
- Shift scheduling
- Performance management
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Computer skills
- Schedule coordination
- Telephone etiquette
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved high number of grooming sales by completing scheduling and communication with accuracy and efficiency.
- Collaborated with pet food pantries all around Brooklyn to streamline pet food to the elderly and disabled.
- High communication skills.
Languages
Spanish
Limited Working
Timeline
Manager
Vinny's Pet Shop
07.2019 - 07.2026
Professional Dog Walker
NYCPooch
06.2018 - 08.2019
Intern
EU Design
08.2016 - 09.2017
Bachelor of Arts - Psychology
Brooklyn College
Associate of Arts - Liberal Arts
Kingsborough CC