Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cassie Moit

Saint Charles,MO

Summary

Motivated detail-orientated Fraud Analyst professional with expertise investigating suspicious activity for Citibank company. Knowledgeable and committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, team collaboration, and fraud pattern detection. Frequently praised as responsible and hardworking by my peers, I can be relied upon to help the company achieve its goals.

Overview

7
7
years of professional experience

Work History

Fraud Analyst

Citi
03.2023 - Current
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
  • Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.

Sales Associate

Target
10.2021 - 03.2023
  • Cross-trained with multiple store departments and areas, supporting overall retail & customer service operations.
  • Created unique guest experiences, providing excellent customer service by paying attention to individual needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Sales Associate / Customer Service

Michael's
06.2017 - 11.2019
  • Engaged with guests to understand and anticipate customer service needs.
  • Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
  • Provided product information to customers and aligned products with customer needs to boost satisfaction.
  • Followed up with customers after sales, keeping retention levels high and building lasting relationships with guests.
  • Trained new employees on company policies and strong sales techniques.

Education

Associate of Science - Secondary Education (Ongoing)

St Charles Community College
City Of Saint Charles, MO

Skills

  • Active Listening
  • Attention to Detail
  • Data Analysis
  • Effective Teamwork and Collaboration
  • Excellent Communication
  • Experience Training New Hires
  • Multitasking
  • Problem-Solving

Languages

English
Native or Bilingual

Timeline

Fraud Analyst

Citi
03.2023 - Current

Sales Associate

Target
10.2021 - 03.2023

Sales Associate / Customer Service

Michael's
06.2017 - 11.2019

Associate of Science - Secondary Education (Ongoing)

St Charles Community College

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Cassie Moit