CASSIE-Nikkole BROWN
Denver,USA
Summary
Results-driven Operations & Office Manager with over 7 years of experience enhancing workflows and increasing productivity. Successfully led teams in high-pressure environments, implementing process improvements that elevated client satisfaction and supported business growth. Strong expertise in strategic planning, administrative operations, and performance management.
Overview
9
9
years of professional experience
Work History
OFFICE MANAGER
Curavistas Highline
Denver, US
08.2025 - Current
- Managed day-to-day office operations, including supply ordering, equipment maintenance, and calendar management, to support overall functionality.
- Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
- Trained employees in job-specific tasks and assessed continuing education needs to enhance team capabilities.
- Developed and organized filing systems for accurate record keeping, enhancing information retrieval.
Shelter Lead
Bayaud Enterprises
Denver, US
10.2024 - 05.2026
- Lead daily operations and support strategic planning initiatives to improve organizational performance
- Implement process improvements that enhance workflow efficiency and reduce operational gaps
- Collaborated with diverse coworkers to achieve shelter goals and resolve attendant-related issues.
- Guided colleagues to foster a collaborative work environment.
OFFICE MANAGER
H&R Block
Aurora, US
11.2022 - 09.2024
- Managed office operations to maintain workflow efficiency during high-volume tax seasons
- Coordinated communications, scheduling, and document management to enhance interdepartmental collaboration
- Supervised direct reports to ensure compliance with established procedures and timely completion of deadlines.
- Improved response time and client service through effective call and email handling
OFFICE MANAGER
Bellevue Hospital Center
New York, US
03.2017 - 09.2022
- Coordinated patient interactions and scheduling to ensure smooth administrative operations
- Streamlined office organization systems to enhance efficiency and accuracy
- Oversaw financial records, including bank reconciliations and accurate reporting
- Directed front desk operations in a high-volume traffic healthcare environment
Education
BACHELOR OF SCIENCE (B.S.) - BUSINESS
Metropolitan State University of Denver
Denver, CO, US01-2015
Skills
- Office Administration
- Operations management
- Process Improvement
- Business Operations
- Performance Management
- Budget Management
- Reporting
- Strategic Planning
- Execution
- Team Leadership
- Staff Development
- Training
- Customer Experience
- Client Relations
- Time Management
- Multitasking
Personal Information
Title: OPERATIONS & OFFICE MANAGER
Timeline
OFFICE MANAGER
Curavistas Highline
08.2025 - Current
Shelter Lead
Bayaud Enterprises
10.2024 - 05.2026
OFFICE MANAGER
H&R Block
11.2022 - 09.2024
OFFICE MANAGER
Bellevue Hospital Center
03.2017 - 09.2022
BACHELOR OF SCIENCE (B.S.) - BUSINESS
Metropolitan State University of Denver