Cassie Norris
Tabor City,NC
Summary
Detail-oriented Administrative Assistant with experience in customer service, invoice processing, and office administration. Skilled in critical thinking and problem-solving, with a proven ability to manage inquiries and complete tasks efficiently while contributing to team productivity and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Horry County Public Works
Conway, SC
06.2019 - Current
- Provides administrative support and performs various clerical duties: filing, copying, mailing and faxing.
- Prepares correspondence, reports, official documents, etc. as directed.
- Assists with entering and reviewing time edits as required.
- Managed general inquiries via telephone and email, directing specialized requests to appropriate staff members through Cityworks.
- Assists co-workers in any areas necessary.
- Performed monthly maintenance tasks and handled daily work orders. Assisted in executing maintenance activities and processing daily work orders.
- Executed requisition entry and invoice processing utilizing TylerHub Munis system.
- Assist with FEMA documentation.
Administrative Assistant
Horry County Engineering
Conway, SC
06.2017 - 06.2019
- Work daily with Microsoft Access, Excel and Word.
- Streamlined documentation, filing, and transmission of work orders.
- Completed tasks within deadlines while maintaining a fast work pace. Assisted teams in meeting project timelines and adapting to quick shifts in priorities. Supported colleagues in achieving timely project completions and efficient workflows.
- Resolved customer inquires through various communication channels, ensuring high satisfaction.
- Managed submission of requests across various departments via Cityworks platform.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Executed entry of right of way and drainage easement data into OnBase database.
Waitress Trainer
Buffalo Wild Wings
North Myrtle Beach, SC
02.2015 - 02.2016
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed cash register operations, processing payments efficiently and accurately.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma -
South Columbus High School
Tabor City, NCSkills
- Customer service
- Invoice processing
- Database entry
- Computer skills
- Office administration
- Critical thinking
- Strong problem solver
Timeline
Administrative Assistant
Horry County Public Works
06.2019 - Current
Administrative Assistant
Horry County Engineering
06.2017 - 06.2019
Waitress Trainer
Buffalo Wild Wings
02.2015 - 02.2016
High School Diploma -
South Columbus High School