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Cassie O'Clair
Licensed Nursing Home Administrator
Middletown,MD
Summary
Nursing Home Administrator with a strong track record in quality improvement and regulatory compliance. Proven expertise in financial management and policy development, focused on enhancing resident satisfaction and operational efficiency. Skilled in managing daily operations while ensuring adherence to state and federal regulations, driving both operational excellence and quality of care.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Licensed Nursing Home Administrator
Autumn Lake Healthcare
Walkersville, Maryland
03.2026 - Current
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Generated and reviewed incident reports and employee write-ups to pursue appropriate corrective action plans.
- Handled employee write-up documentation and incident reports to actualize corrective action plans and deliver solutions.
- Oversaw financial transactions and management functions, strategically managing finances.
Licensed Nursing Home Administrator
Coffman Nursing Home by Fahrney Keedy
Hagerstown, Maryland
07.2025 - 02.2026
- Managed daily operations of nursing home facility and staff.
- Ensured compliance with state and federal regulations for healthcare services.
- Oversaw budgeting and financial management for operational efficiency.
- Implemented quality improvement initiatives to elevate resident satisfaction.
- Facilitated communication between residents, families, and healthcare providers.
- Monitored facility maintenance and safety standards for a secure environment.
- Reviewed incident reports involving patients and residents regularly for accuracy and completeness before submitting them for further investigation.
- Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
- Partnered with local health departments to develop new strategies for providing quality care in a cost effective manner.
- Participated in regular meetings with department heads to discuss census information, admissions, and discharges for residents.
- Participated in meetings with stakeholders such as government officials or representatives from other healthcare organizations.
- Provided guidance and support to departmental managers on issues related to personnel management or regulatory compliance.
- Collaborated with medical directors on matters related to resident care standards and clinical practices.
- Ensured timely submission of reports related to financial performance or utilization review requirements.
- Monitored patient satisfaction surveys and took corrective action when necessary.
Administrator in Training
Coffman Nursing Home by Fahrney Keedy
Hagerstown, Maryland
07.2024 - 07.2025
- Coordinated administrative tasks to support daily office operations and staff activities.
- Prepared reports and presentations using Microsoft Office tools for team meetings.
- Communicated effectively with internal teams to ensure project alignment and updates.
- Participated in training sessions to enhance knowledge of office procedures and software.
- Performed data entry tasks accurately and efficiently.
- Researched industry trends related to administrative operations in order to suggest improvements or changes.
- Developed training materials related to administrative operations for use by new hires or existing staff members.
- Assisted with the onboarding process for new staff members, including orientations and training sessions.
- Entered and managed data in databases, spreadsheets and other applications as needed.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Assistant Nursing Home Administrator
Coffman Nursing Home by Fahrney Keedy
Hagerstown, Maryland
05.2022 - 07.2024
- Managed daily operations of nursing home facility, ensuring compliance with health regulations.
- Coordinated staff schedules to maintain adequate coverage at all times.
- Oversaw resident admissions and discharge processes for smooth transitions.
- Facilitated communication between residents, families, and staff to enhance engagement.
- Maintained safe working environment through regular inspections of facility and equipment.
- Developed and implemented policies and procedures to optimize nursing home operations.
Nursing Unit Coordinator
Lorien Mt. Airy
Mount Airy, Maryland
09.2001 - 12.2021
- Assisted in daily operations and coordination of resident care activities.
- Supported staff scheduling and maintained efficient workflow processes.
- Facilitated communication between departments to enhance service delivery.
- Monitored compliance with health and safety regulations in the facility.
- Participated in training sessions for new employees on policies and procedures.
- Assisted in managing inventory of supplies and equipment for operations.
- Engaged with residents to address concerns and improve their experience.
- Resolved customer complaints in a timely manner, ensuring customer satisfaction.
- Developed strategies for increasing customer satisfaction levels.
- Ensured compliance with internal policies, procedures and regulations.
- Coordinated with vendors for purchasing supplies, materials and services needed by the unit.
- Maintained up-to-date records of employee attendance, payrolls, sales and other data related to unit operations.
- Collaborated with other departments within the organization to resolve issues quickly.
- Supervised day-to-day activities of junior staff members to ensure tasks are completed on time and within budget constraints.
- Managed inventory levels to ensure adequate stock is available at all times.
- Provided support to Unit Manager in daily operations and decision making.
Education
Bachelor of Science - Business Administration/Healthcare Administration
01-2022
- 2018-2022 - Dean's List
- GPA, 3.9
- Member of The National Society of Leadership and Success, Sigma Alpha Pi,
The National Society of Collegiate Scholars,
Honor Society - Graduated summa cum laude
Skills
- Quality improvement
- Policy development
- Team collaboration
- Effective communication
- Supervision and leadership
- Organizational skills
- Attention to detail
- Critical thinking
Accomplishments
- Summa Cum Laude
- Activities and societies: The National Society of Leadership and Success, Sigma Alpha Pi,
The National Society of Collegiate Scholars,
Honor Society
Certification
- Maryland State Long-Term Care Administrators License Expiration Date: 7/24/2027
- American Heart Association Issued Jul 2024 · Standard – CPR / AED / First-Aid Certification Course
- National Notary Association Issued Dec 2023 · Expires Dec 2027 Notary Public
References
References available upon request.
Timeline
Licensed Nursing Home Administrator - Autumn Lake Healthcare
03.2026 - Current
Licensed Nursing Home Administrator - Coffman Nursing Home by Fahrney Keedy
07.2025 - 02.2026
Administrator in Training - Coffman Nursing Home by Fahrney Keedy
07.2024 - 07.2025
Assistant Nursing Home Administrator - Coffman Nursing Home by Fahrney Keedy
05.2022 - 07.2024
Nursing Unit Coordinator - Lorien Mt. Airy
09.2001 - 12.2021
Southern New Hampshire University - Bachelor of Science, Business Administration/Healthcare Administration