Cassie Patterson
Liberty Hill
Summary
Results-driven Restaurant Manager with over 10 years of experience in fast-casual and entertainment dining. Demonstrated success in driving profitability through effective cost management and team leadership. Improved guest satisfaction scores by 15% while reducing staff turnover by 30%, emphasizing a commitment to high standards and exceptional service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Sauced BBQ and Spirits
Livermore
07.2025 - 01.2026
- Oversaw operational workflows to boost team productivity and efficiency, reducing average shift delays by 20%.
- Developed training programs to foster staff skill growth and performance, improving staff retention by 25%.
- Facilitated regular team meetings to align on goals and promote open communication.
- Accomplished multiple tasks within tight timeframes while maintaining high standards.
- Enhanced customer satisfaction by promptly resolving disputes and ensuring high-quality service, boosting satisfaction scores by 15%.
- Resolved staff conflicts through active listening and fair mediation, reducing team turnover by 30%.
- Managed opening/closing procedures and shift handovers to sustain successful operations.
- Recruited, interviewed, hired staff, and implemented mentoring programs, onboarding 15+ team members with 95% retention in first 6 months.
- Organized assignments to drive operational excellence, increasing overall efficiency by 18%.
FOH Team Lead
Pacific Catch
Dublin
07.2024 - 07.2025
- Supported junior team members in enhancing work efficiency, mentoring 10+ staff to improve productivity by 25%.
- Implemented process improvements that streamlined workflows and reduced delays, cutting service wait times by 20%.
- Led regular team meetings to align goals and share updates.
- Created training materials for effective onboarding, shortening new hire ramp-up from 2 weeks to 1 week.
- Served as a role model exemplifying excellence, professionalism, and company values.
Restaurant Manager
Farms
San Ramon
05.2022 - 07.2024
- Leveraged excellent communication and interpersonal skills to build positive relationships with staff and guests, achieving consistent 4.8/5 guest ratings.
- Trained team members in food preparation, cash handling, and cleaning, reducing operational errors by 35%.
- Optimized profits through control of food, beverage, and labor costs, cutting food waste by 15% and labor costs by 10%.
- Enforced sanitary practices and maintained 100% health inspection compliance.
- Ensured compliance with health, sanitary, and liquor regulations by reinforcing standards.
- Trained front-of-house staff on policies, guest service, and communication, increasing team satisfaction by 20%.
Restaurant Manager
Dave & Busters
Orange County
07.2013 - 07.2021
- Managed daily operations of a high-volume restaurant, overseeing 50+ team members and increasing revenue by 25% through efficiency improvements.
- Supported team development via training and evaluations, reducing staff turnover by 40%.
- Assisted with scheduling to meet needs, cutting overtime costs by 12%.
- Developed initiatives to elevate service standards, boosting sales by 18% year-over-year.
- Streamlined operations to enhance guest experience and efficiency.
- Solicited guest feedback and implemented changes, increasing repeat customers by 30%.
- Cultivated a positive atmosphere, maintaining 5-star ratings on review platforms.
Education
Business Management -
Mt. San Antonio College
Walnut, CASkills
- Customer service
- Team leadership
- Time management
- Staff training and development
- Staff management
- Clear communication
- Employee onboarding
- Recruiting and interviewing
- Positive attitude
- Attention to detail
Certification
- ServSafe Food Manager Certification
- State Food Safety Certification
- TABC Certification
Personal Information
Title: Restaurant Manager
Timeline
Manager
Sauced BBQ and Spirits
07.2025 - 01.2026
FOH Team Lead
Pacific Catch
07.2024 - 07.2025
Restaurant Manager
Farms
05.2022 - 07.2024
Restaurant Manager
Dave & Busters
07.2013 - 07.2021
Business Management -
Mt. San Antonio College