Cassie Pydyn

Collaborative and cross-functional team builder. Focus teams on detailed results orientation and strategic problem-solving to complete high-quality projects on time and within budget. Demonstrate the critical role of strong interpersonal skills in project leadership. Build excellent working relationships with team members to senior stakeholders to fulfill organizational needs above and beyond requirements. Certified PMP and ready to leverage my skills and experience to transform your business.

• Improve Operational Service & Delivery, Mentor and Guide Teams to Success, Built and maintained a quality assurance program that led the team to a 12% improvement in quality withinthe first 60 days by implementing an additional full review process at an integral point in the process toreduce risks and errors in key milestones of the loan process
• Improved Team efficiency by 120% over the course of 4 months by implementing training initiatives byanalyzing key data points, identifying pitfalls in the process, and developing and delivering training material
• Worked directly with senior leaders to negotiate guideline changes during contract negotiations with ourinvestor by working closely with our investor to understand where key guidelines needed additional clarityand certainty
• Organized and executed department meetings and delivered clear and concise messaging on policy andprocedure
• Organized and Executed annual charity drive 5 years running
• Created budget, purchased materials, andcoordinated package deliveries
• Collaborated with operational leaders on an initiative to exceed Key Objective: Four Before, 2 days faster thancompany goal by developing and running a cross-functional collaboration meeting between underwriting andcommunications allowing each role to learn from each other
• Improved Client Service Net Promoter Score by 10% by performing call reviews and 1-1 coaching
• Staffed and Managed up to 22 team members at a given time to provide excellent client experience byincreasing answer rates to 100% during operating hours
• Handled escalated client communication by providing solutions to complex issues
• Organized and communicated with clients to ensure a seamless mortgage experience
• Balanced all General Ledgers daily for ATM, Online, and Wire Transactions
• Processed incoming and Outgoing wire requests
• Managed document retention and record keeping aligned with CFPB Rules and Regulations
• Assisted NCUA in annual audits ensuring we met all Regulations
• Managed compliance with all Levy and Garnishment requests
• Assisted Clients with escalated requests by providing outstanding service.