Iesa Brown
canton,Michigan
Summary
Retail Sales Manager with extensive experience in enhancing customer service and boosting sales performance. Proficient in team training, inventory management, and operational oversight. Demonstrated ability to manage daily operations while ensuring high levels of customer satisfaction. Expertise in optimizing inventory processes to improve store performance and meet sales targets.
Overview
1
1
year of professional experience
Work History
Retail Sales Manager
Pro Fireworks
Wayne, Michigan
03.2025 - Current
- Managed daily operations, ensuring excellent customer service and satisfaction.
- Trained and supervised sales associates in product knowledge and sales techniques.
- Organized merchandise displays to enhance visibility and attract customers.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Established relationships with vendors, suppliers, and other partners.
- Conducted inventory management to maintain stock levels and minimize shortages.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Collaborated with team members to achieve sales goals and improve store performance.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
Community Service Volunteer
Canton High School
Canton, MI
01.2025 - 04.2025
- Supported outreach efforts by distributing flyers and informational materials.
- Engaged with community members to gather feedback and improve services.
- Maintained cleanliness and organization of event spaces before and after activities.
Education
High School Diploma -
Canton High School
Plymouth, MI06-2025
Skills
- Customer service
- Inventory management
- Sales techniques
- Retail operations
- Driven work ethic
- Store opening and closing
- Teamwork and collaboration
Languages
Urdu
Limited
Spanish
Elementary
Affiliations
I played basketball in High school for 2 years, as well as ran track for 2.
Timeline
Retail Sales Manager
Pro Fireworks
03.2025 - Current
Community Service Volunteer
Canton High School
01.2025 - 04.2025
High School Diploma -
Canton High School
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