CASSIE SMITH
Artesia,United States
Overview
22
22
years of professional experience
Work History
General Manager
Hotel Artesia/Spark By Hilton
Artesia, NM
01.2024 - Current
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Front Desk/Manager on Duty
Hotel Artesia
Artesia, NM
02.2022 - 01.2024
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Independent Consultant
Scentsy
06.2012 - Current
- I am an Independent Consultant with Scentsy!
- I am great with Sales and Customer service
- I work independently and make my own hours so I am very diligent with my time
- Communicated regularly with external and internal customers to understand and meet their needs.
Caregiver
Home Caregiver, Home Care Services
Miles City, MT
09.2006 - 12.2008
- Transported clients to medical appointments and undertook errands to meet clientele's needs
- Cleaned houses, prepared meals, and laundered linens for immobile clients
- Offered companionship and emotional support to clients remotely and during sessions
- Reviewed and followed specific care plans for clients and reported completed tasks to supervisors
- Helped patients choose appropriate clothing for activities and weather and assisted with dressing and undressing
- Changed bed linens, cleaning and disinfecting rooms regularly.
Dietary Aide
Eagles Manor
Miles City, MT
05.2003 - 09.2006
- Inspected meals served for conformance to prescribed diets and for standards of palatability and appearance
- Prepared meals under supervision of dietary manager or cook
- Established and maintained safe, friendly atmosphere for residents and guests
- Prepared hot and cold food, following instructions and to safety and health standards
- Set up tables or other dining areas with attention to cleanliness and order
- Stocked and rotated food products and ingredients and monitored inventory.
Housekeeper
Holiday Inn
Miles City, MT
02.2003 - 10.2005
- Dusted and polished furniture, appliances, and electronics
- Completed surface sanitization, deep cleaning, and window washing
- Improved inventory management by creating checklist for stocking of cleaning carts
- Recognized by employer for exhibiting impeccable cleaning standards
- Maintained safety standards by wearing gloves and protective clothing
- Sanitized bathrooms and common areas by scrubbing, mopping, vacuuming, and wiping surfaces
Housekeeper
Motel 6
Miles City, MT
05.2003 - 08.2003
- Inventoried rooms to identify supply needs and coordinate workflow accordingly
- Dusted and polished furniture, appliances, and electronics
- Completed surface sanitization, deep cleaning, and window washing
- Sanitized bathrooms and common areas by scrubbing, mopping, vacuuming, and wiping surfaces
Education
High School Diploma -
Custer County District High School
Miles City, MONTANASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Inventory records management
- Inventory management and control
- Material ordering and inventory
- Inventory scanning
- Cost analysis
- Invoice verification
- Month-end and year-end closings
- Cost estimating
- Cost reduction strategies
- Customer service mindset
- Customer service improvement
- Customer service management
- Problem identification
- Creative solutions
- Innovative thinking
Timeline
General Manager
Hotel Artesia/Spark By Hilton
01.2024 - Current
Front Desk/Manager on Duty
Hotel Artesia
02.2022 - 01.2024
Independent Consultant
Scentsy
06.2012 - Current
Caregiver
Home Caregiver, Home Care Services
09.2006 - 12.2008
Dietary Aide
Eagles Manor
05.2003 - 09.2006
Housekeeper
Motel 6
05.2003 - 08.2003
Housekeeper
Holiday Inn
02.2003 - 10.2005
High School Diploma -
Custer County District High School