Cassie Thomas
DuPont,WA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Girl Scouts Of Western Washington
DuPont, WA
09.2011 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Volunteer
Girl Scouts Of Western Washington
Steilacoom, WA
02.2021 - 05.2023
- Provided assistance to staff in the daily operations of the organization.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Developed new ideas to increase volunteer recruitment and retention rates.
Project Manager
Girl Scouts Of Western Washington
Steilacoom, WA
02.2021 - 06.2021
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
Education
High School Diploma -
Washington Virtual Academies
Washington06-2025
High School Diploma -
Steilacoom High School
Steilacoom06-2025
Skills
- Team Management
- Adobe Photoshop Certified
- Web Design Certified
- Economics certified
- Friendly, Positive Attitude
- Multitasking
- Project Planning
- Flexible and Adaptable
- Problem Resolution
Timeline
Volunteer
Girl Scouts Of Western Washington
02.2021 - 05.2023
Project Manager
Girl Scouts Of Western Washington
02.2021 - 06.2021
Customer Service Representative
Girl Scouts Of Western Washington
09.2011 - Current
High School Diploma -
Washington Virtual Academies
High School Diploma -
Steilacoom High School
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