Cassie Tolbert
Eagle River,AK
Summary
Dynamic Information Technology professional with extensive experience in diverse roles, including Cable Systems Installer-Maintainer, Very Small Aperture Terminal Technician, Senior Simulation Technician, and Senior Systems Administrator. Proven track record of executing Senior Operator and Systems Administrator responsibilities with exceptional technical expertise and commitment to excellence. Adept at navigating complex networking environments and technology equipment, demonstrating resilience in high-pressure situations while fostering collaboration through strong interpersonal and communication skills. Proactive team player who thrives on tackling challenging projects and consistently delivers outstanding results independently or as part of a team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
FM – 22 IMIS System Administrator II
General Dynamics Information Technology
05.2022 - Current
- Capable of working various shift hours to include weekends, to support customer mission requirements.
- Perform system admin duties, data management duties, network admin duties and mission planning admin duties.
- Responsible for customer point of contact for technical items, aiding/augmentation to local IMIS leadership. Backups, restores, and disaster recovery of systems/databases/network equipment, system/software/firewall/account maintenance and monitoring, laptop re-image, troubleshooting and account maintenance.
- Responsible for installing system wide software, allocating mass storage space and maintaining smooth, secure operation of multiuser computer systems through coordination with peers, Tier2 and engineers.
- Review processes/procedures, collect system operational data for analysis and coordinating extranet equipment installations with enterprise and local communications facilities
Correctional Officer
Ely State Prison/ Nevada Department of Corrections
07.2019 - Current
- Maintain and supervise inmates in state Correctional facilities in controlled humane environment.
- Utilized wide range of behavior control procedures including physical barriers, checkpoints, contraband searches and strict scheduling of activities and medical appointments.
- Proficient in unarmed combat, pepper spray, baton, and various weapons assisting inmates prone to violence.
- Provide immediate response to violent outbursts and limit inmate's involvement in actions preventing fellow officers from harm.
Senior Systems Administrator
General Dynamics Information Technology (GDIT)
11.2017 - 07.2019
- Perform systems administration of desktop and server systems connected to local and wide area networks. Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Manage IT system infrastructure and any processes related to these systems.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc...
- Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problems.
- Provide support for the escalation and communication of status to agency management and internal customers.
- Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
- Configure and manage UNIX and Windows operating systems.
- Install/load operating system and application software.
- Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.
- Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
- Integrate new technologies into new and existing systems including the transition and migration of corporate systems.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Senior Simulation Technician
General Dynamics Information Technology (GDIT)
07.2016 - 10.2017
- MUSE/NVIG duties include performing primary operator duties relating to UAS/UAV operator tasks on MUSE and NVIG software platform in support of simulation exercises and training events.
- Ensures that all client stations within UAS/UAV Unclassified and Secret Suites are operational. Demonstrates technical skills necessary to determine UAS/UAV malfunctions and initiate steps to restore computers to operational status.
- Develops, organizes, analyzes, tests and/or modifies computer systems, software programs, in order to provide pertinent solutions to system users, based on and related to user or system design specifications.
- Develops hardware infrastructure to provide effective network and operating systems.
- Tests hardware, software and networks prior to all training events and exercises to ensure minimal downtime of systems. This includes thread testing of data over network connections between virtual local area networks, subnets and timely data flow between simulation systems.
- Simulation Technician System Administrator duties include maintaining current and complete configurations and upgrades of JLCCCTC-ERF systems on both Unclassified and Secret Suites.
- Responsible for functionality and efficiency running on one or more operating systems to include form updates, IAVAs and patches for systems.
- Responsible for password reset, imaging, anti-virus updates and direct coordination with Technical Team.
- Maintains integrity and security of servers and systems and current knowledge of relevant technologies as assigned.
- Maintains certifications commensurate with designated Information Assurance Level in accordance with DOD Directive 85701 (Information Assurance).
- Responsible for teaching Ft. Wainwright Soldiers JCATS.
Senior Information Systems Specialist
Active Duty Army
04.2014 - 11.2014
- Supervised Help Desk operations implementing procedures, policies, training and physical security.
- Responsible for maintaining and distributing all automation equipment for battalion.
- Responsible for all future system fielding and life cycle replacements for all systems and non-system related automations equipment within battalion.
- Served as Subject Matter Expert (SME) on automation and software.
- Supervised various administrative operations contributing to successful deployment of Unit.
- Responsible for Help Desk daily operations to include proper documentation of all work orders, equipment turn-in, troubleshooting, radio communications, standard operating procedures, government cell phone maintenance and Microsoft Outlook email set-up, installing and repairing software and hardware issues.
Highway Traffic Division Supervisor
Active Duty Army
11.2013 - 04.2014
- Maintained accountability and serviceability of equipment valued at $1.9 Million.
- Simultaneously and successfully performed multiple job titles to include Information Systems Security Supervisor, Retention Supervisor, Mobility Operations Supervisor.
- Coordinated 2,870 host nation police escorts for coalition convoys consisting of six Movement Control Teams composed of 73 civilian employees.
- Successfully tracked movement of 11,238 assets and coordinated 3,600 security escorts with Kuwait Ministry of Defense.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked within applicable standards, policies and regulatory guidelines to promote a safe working environment.
Senior Information Systems Specialist
Active Duty Army
03.2010 - 11.2013
- Simultaneously and successfully performed multiple job titles to include Senior Information Systems Specialist, Information Management Officer, Unit Prevention Leader and Substance Abuse, CBRN Supervisor and Recovery Physical Readiness Training Supervisor.
- Supervised Help Desk operations implementing procedures, policies, training and physical security resulting in excellent and commendable results for Operational Readiness Assessment Inspection for over 12 Companies increasing operational readiness for over 1,000 personnel.
- Responsible for Help Desk daily operations to include proper documentation of all work orders and equipment turn-in, troubleshooting radio communications, standard operating procedures, government cell phone maintenance and Microsoft Outlook email set-up, installing and repairing software and hardware issues.
- Responsible for health and welfare of two NCO's and eight Soldiers.
- Maintained accountability and serviceability of both tactical and non-tactical equipment valued at $520,000.
Very Small Aperture Terminal Technician
Active Duty Army
01.2009 - 03.2010
- Proficiently managed and trained various Joint Armed Forces on VSAT and Communications Security Equipment dispersed throughout Iraq.
- Installed, maintained, repaired, transported and coordinated VSAT operations consisting of 180 VSAT assemblages.
- Maintained Communication Security Accounts for proper VSAT encryption and Communication Security devices.
- Maintained accountability and serviceability of both tactical and non-tactical equipment valued at $800,000.
Cable Installer and Systems Maintainer and Telecommunications Operator
Active Duty Army
06.2005 - 01.2009
- Cleared and maintained over 400 Installation and Information Infrastructure Modernization Program and Hard Carrier Manholes.
- Installed over 400 Power Distribution Systems in various locations throughout Europe for various Armed Forces.
- Processed over 800 phone calls in Europe as Telecommunications Operator on daily basis.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Education
Master of Science - Cyber Security
University of Maryland Global College
Adelphi, MD12.2018
Minor - Psychology
University of Maryland Global College (UMGC)
Adelphi, MD06.2016
Bachelor of Science - Information Systems Management
University of Maryland Global College (UMGC)
Adelphi, MD05.2016
Associate of Arts - General Studies
University of Maryland Global College (UMGC)
Adelphi, MD09.2012
Diploma - undefined
White Pine High School
Ely, NV06.2005
Skills
- Proficient in Microsoft Word and Excel
- Skilled in document management using Adobe Reader
- Linux operating system expertise
- Software system upgrades
- Software installation expertise
Affiliations
- Signal Corps Regimental Association
- United States Veteran of Foreign Wars
- National Society of Leadership and Success
Certification
Security + CE
Awards
Joint Service Commendation Medal Army Achievement Medal (6th Award), Joint Meritorious Unit Award, Meritorious Unit Commendation, National Defense Service Medal Iraqi Campaign Medal w Campaign Star, Army Good Conduct Medal (3 total), Global War on Terrorism Expeditionary Medal, Global War on Terrorism Service Medal (7th Award), Non-Commissioned Officer Professional Development Ribbon, Army Service Ribbon, Overseas Service Ribbon (2nd Award), Driver and Mechanic Badge w/Driver Wheeled Vehicles Clasp, Certificate of Achievement (6 total), Veteran of Foreign Wars Certificate of Appreciation
Security Clearance
Clearance Level: TS-SCI (Currently Active)
Timeline
FM – 22 IMIS System Administrator II
General Dynamics Information Technology
05.2022 - Current
Correctional Officer
Ely State Prison/ Nevada Department of Corrections
07.2019 - Current
Senior Systems Administrator
General Dynamics Information Technology (GDIT)
11.2017 - 07.2019
Senior Simulation Technician
General Dynamics Information Technology (GDIT)
07.2016 - 10.2017
Senior Information Systems Specialist
Active Duty Army
04.2014 - 11.2014
Highway Traffic Division Supervisor
Active Duty Army
11.2013 - 04.2014
Senior Information Systems Specialist
Active Duty Army
03.2010 - 11.2013
Very Small Aperture Terminal Technician
Active Duty Army
01.2009 - 03.2010
Cable Installer and Systems Maintainer and Telecommunications Operator
Active Duty Army
06.2005 - 01.2009
Minor - Psychology
University of Maryland Global College (UMGC)
Bachelor of Science - Information Systems Management
University of Maryland Global College (UMGC)
Associate of Arts - General Studies
University of Maryland Global College (UMGC)
Diploma - undefined
White Pine High School
Master of Science - Cyber Security
University of Maryland Global College
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