Cassie Tucker
Cleveland,GA
Summary
Dynamic leader with a proven track record at Country Magic General Store, excelling in customer service and team leadership. Expert in enhancing customer satisfaction and employee productivity, achieving significant improvements in service delivery. Skilled in conflict resolution and performance management, adept at fostering professional environments. Building strong relationships with customers based on trust and dependability of services. Fast troubleshooting skills with the patience to offer satisfactory solutions.
Overview
7
7
years of professional experience
Work History
Manager
Country Magic General Store
01.2015 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Goal setting
- Documentation and reporting
- Relationship building
- Performance management
- Shift scheduling
- Sales techniques
- Conflict resolution
- Sales management
Additional Information
I have a certificate from Cerebrum IQ showing my score to be 109.
Timeline
Manager
Country Magic General Store
01.2015 - 05.2022
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