Cassie Willard
Erie,IL
Summary
Educational professional prepared to deliver impactful instruction and foster positive learning environment. Proven ability to engage students through well-structured lesson plans and collaborative activities. Reliable, adaptable, and skilled in fostering academic growth and teamwork.
Overview
7
7
years of professional experience
Work History
Business Account Manager
Verizon Wireless
Davenport, IA
11.2018 - 09.2025
- Cultivated strong relationships with business clients to enhance customer satisfaction and retention.
- Analyzed account performance to identify growth opportunities and recommend tailored solutions.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Generated leads through targeted outreach efforts, expanding the company''s client base organically.
- Built relationships with customers and community to establish long-term business growth.
Long-Term Substitute Teacher
Black Hawk Special Education District
East Moline, IL
11.2024 - 05.2025
- Provided effective classroom instruction in the absence of a full-time teacher, ensuring continuity in lesson plans and student learning.
- Implemented classroom management techniques to foster a positive learning environment.
- Adapted instructional materials for students with varying disabilities and challenges.
- Participated in professional development workshops to enhance teaching strategies and techniques.
- Built strong relationships with parents, fostering a collaborative environment for student success through regular communication and involvement opportunities.
- Successfully handled administrative duties, such as writing and delivering IEPs for each student.
Education
Master of Arts - Elementary Education
Western Governors University
Salt Lake City, UT04.2026
Bachelor of Arts - Business Administration
Baker College
Flint, MI12.2018
Skills
- Verbal and written communication
- Product and service sales
- Relationship management
- Teamwork and collaboration
- Time management
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Adaptability and flexibility
Timeline
Long-Term Substitute Teacher
Black Hawk Special Education District
11.2024 - 05.2025
Business Account Manager
Verizon Wireless
11.2018 - 09.2025
Master of Arts - Elementary Education
Western Governors University
Bachelor of Arts - Business Administration
Baker College