Cassie Wodrich
Summary
Detail-oriented and organized professional with extensive administrative, customer service, and communication experience seeking to transition into a Utility Billing Specialist role. Skilled in managing data, working with the public, and maintaining accuracy in fast-paced environments. Eager to apply strong analytical and problem-solving skills to support utility operations and ensure customer satisfaction.
Overview
14
14
years of professional experience
Work History
Superintendent of Administrative Services
Special Recreation Association of Central Lake County (SRACLC)
05.2022 - Current
- Supervise Recreation Manager and Office Staff, providing leadership, guidance, and performance management.
- Oversee Human Resources functions including recruitment, onboarding, and employee relations.
- Manage and maintain organizational website content and updates to ensure accurate public communication.
- Serve as Wellness Ambassador, promoting health and wellness initiatives across the organization.
- Coordinate and administer program registration processes and customer service support.
- Plan, implement, and evaluate fundraising events while fostering collaboration and communication between donors, the Foundation, and the agency.
- Provide strategic leadership and oversight for community programs, ensuring high-quality recreational experiences.
- Oversee companies contracted for bookkeeping and technology.
- Collaborate with community organizations, volunteers, and staff to deliver high-quality recreational experiences.
- Conduct outreach to engage community members, increase program participation, and build relationships with local organizations.
Administrative Operations Manager
Special Recreation Association of Central Lake County (SRACLC)
01.2017 - Current
- Oversaw daily operations of recreation facilities, programs, and services to ensure efficiency, safety, and customer satisfaction.
- Supervised departmental staff, including hiring, training, scheduling, and performance management.
- Developed and implemented operational policies, procedures, and risk management protocols.
- Collaborated with program staff to support planning and delivery of recreational programs and special events.
- Monitored budgets, approved expenditures, and ensured cost-effective resource allocation.
- Led customer service initiatives to address community needs and enhance participant experience.
- Ensured compliance with local, state, and federal regulations related to facility operations and public safety.
- Utilized recreation management software for reporting, scheduling, and registration.
Recreation Supervisor
Special Recreation Services (SRS)
05.2014 - 12.2016
- Oversaw scheduling, registration, and program logistics for public-facing services.
- Created promotional materials and managed communication through various platforms.
- Collaborated with staff and departments to streamline operations and track attendance and payments.
Recreation Specialist
Special Recreation Association of Central Lake County (SRACLC)
06.2011 - 08.2013
- Plan, organize, and lead recreational activities, events, and programs for various age groups, including sports, arts and crafts, fitness, and outdoor activities.
- Provide direct supervision and instruction to participants, ensuring safety and promoting engagement.
- Develop program materials, schedules, and promotional content to increase community involvement and participation.
- Monitor and evaluate program effectiveness, gathering feedback to enhance offerings and improve participant experiences.
- Maintain equipment and facilities, ensuring all resources are properly stored, clean, and in good working order.
- Assist in managing budgets and resources, ensuring cost-effective operation of programs and services.
- Ensure compliance with safety regulations, policies, and procedures to create a secure environment for all participants.
Education
Bachelor of Science - Therapeutic Recreation
Illinois State University
05-2010
Skills
- Customer Service & Communication
- Data Entry & Records Management
- Billing and Payment Processing Support
- Microsoft Office Suite (Excel, Word, Outlook)
- Organizational and Multitasking Abilities
- Problem Solving & Critical Thinking
- Confidential Information Handling
- Team Collaboration
Timeline
Superintendent of Administrative Services
Special Recreation Association of Central Lake County (SRACLC)
05.2022 - Current
Administrative Operations Manager
Special Recreation Association of Central Lake County (SRACLC)
01.2017 - Current
Recreation Supervisor
Special Recreation Services (SRS)
05.2014 - 12.2016
Recreation Specialist
Special Recreation Association of Central Lake County (SRACLC)
06.2011 - 08.2013
Bachelor of Science - Therapeutic Recreation
Illinois State University
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