Cassie Tinashe Khoshnevissan

Continued with Retirement Manager responsibilities listed below and assumed additional responsibilities as Compliance Consultant:

• Plan and manage large scale compliance operations projects
• Streamline and monitor compliance processes to ensure regulatory deadlines were met.
• Respond to staff inquiries regarding compliance regulations and procedures.
• Provide guidance and support for retirement plan consultants/ administrators to resolve retirement plan compliance issues using regulatory research based solutions.
• Review regulatory changes with ERISA attorneys and develop detailed plans for staff education, client communication and system changes.
• Plan, create, test and deploy paperless systems to improve productivity of compliance operations such as government reporting and compliance documents & notices.
• Maintain up-to-date knowledge of applicable laws & regulations and the resulting industry changes, trends or best practices
• Assist with development of compliance objectives and strategies.
• Maintain composure in stressful situations and confrontations with internal and external stakeholders

• Maximized performance by monitoring daily activities for caseload and mentoring team members.
• Reviewed required compliance testing, government forms filing and quarterly & annual reporting to ensure high quality deliverables to clients
• Communicated clearly with clients, advisors and stakeholders to keep everyone on same page and working toward established goals for quarterly and annual retirement plan operations .
• Presented and explained reports to clients and worked with them to ensure retirement plan continued to meet their organization's goals.
• Participated in annual plan reviews to provide plan insights and identify opportunities for retirement plan administration and design improvements.
• Maintained positive client relations by addressing plan administration issues/ compliance violations proactively and implementing successful corrective actions.
• Established internal and external team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy plan participants.

• Worked effectively in a fast-paced environments by independently managing and prioritizing my caseload.
• Managed time efficiently in order to complete annual compliance testing and Employee Retirement Income Security Act (ERISA) reporting within regulatory deadlines.
• Demonstrated respect, friendliness and willingness to help when responding to retirement plan participant questions in writing and on phone calls
• Successfully converted new clients' retirement plans to the internal recordkeeping system
• Proved successful working within tight deadlines and a fast-paced environment by executing Daily Plan Administration activities such as investing payroll contributions, processing loans and distributions, processing participant transfers within stock market and internal deadlines.

• Assist new customers through the process of purchasing new cell phones and selecting an appropriate rate plan
• Analyze existing customer cell phone usage to recommend appropriate rate plan and devices
• Explain rate plan features to customers and customers understand bill
• Process payments, investigate billing inquiries and enter appropriate adjustments to correct errors