CASSANDRA IBARRA
Midland,TX
Summary
Assisted customers in identifying specific needs and provided relevant product knowledge. Supported sales initiatives by promoting high-demand products to potential buyers. Maintained attentiveness to customer inquiries to foster a welcoming store environment.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Kelly Moore Paint Co. 3
Midland, TX
09.2022 - 11.2024
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Processed orders accurately, ensuring timely delivery to enhance customer satisfaction.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted customers with product selection, providing expert knowledge on paint applications and finishes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Decorative Product Specialist
Sherwin Williams
Midland, TX
10.2018 - 04.2022
- Performed entries of data and clerical duties
- Assisted customers in selecting the most suitable paint products to enhance project outcomes.
- Oversaw application of commercial and construction painting techniques to enhance project quality.
- Managed product inventory and facilitated training sessions on proper safety measures to ensure compliance
Sales Advisor | CSR
Kohl's
Midland, TX
08.2015 - 01.2018
- Achieved two promotions, demonstrating dedication to professional development and excellence.
- Performed detailed evaluations and managed merchandise replenishment to enhance sales performance.
- Conducted detailed organization and cleaning of store sections, focusing on optimizing product display and ensuring safety.
- Cultivated interdepartmental collaboration and fostered professional relationships to enhance organizational effectiveness.
- Enhanced MLS management and fulfillment activities, focusing on improving overall operational effectiveness.
Education
High School Diploma - undefined
Richard Milburn Academy
Midland, TX01-2008
Skills
- Orchestrated multilingual communication strategies to enhance collaborative efforts
- Developed extensive product knowledge to elevate customer engagement
- Exhibited meticulous attention to detail in all assigned tasks
Timeline
Customer Service Representative
Kelly Moore Paint Co. 3
09.2022 - 11.2024
Decorative Product Specialist
Sherwin Williams
10.2018 - 04.2022
Sales Advisor | CSR
Kohl's
08.2015 - 01.2018
High School Diploma - undefined
Richard Milburn Academy