Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
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Casslyn Nelson

Hollywood,FL

Summary

Enthusiastic respiratory therapy graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of information gathering and decision making and training in CPR, ACLS and PALS. Motivated to learn, grow and excel in respiratory therapy.

Overview

6
6
years of professional experience

Work History

Chat Agent

Home Depot
08.2022 - Current
  • Collaborated with team members to achieve shared goals and improve overall performance.
  • Conducted thorough research for complex queries, ensuring accurate information was provided to customers.
  • Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
  • Streamlined communication for clients through effective use of chat tools and resources.
  • Boosted sales revenue with persuasive product recommendations tailored to customer needs.
  • Promoted brand loyalty by delivering outstanding service experiences that exceeded customer expectations.

Respiratory Therapist

Baptist Health Hospital
10.2021 - 02.2022
  • Implemented infection control measures within the facility to minimize risks associated with airborne pathogens.
  • Streamlined clinical processes through the implementation of efficient protocols for respiratory care procedures.
  • Provided emergency response assistance in cases of respiratory distress or failure as part of rapid response team.
  • Contributed to improved patient satisfaction scores by delivering compassionate and empathetic care throughout the treatment process.
  • Enhanced patient outcomes by effectively administering respiratory therapy treatments and interventions.
  • Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
  • Completed continued education units annually to stay current with respiratory therapy advancements and maintain compliance with administrative regulations.

Tech Support

Kelly Services
11.2020 - 10.2021
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Chat Agent

Goodyear Tire & Rubber
02.2018 - 06.2019
  • Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
  • Remedied issues quickly and within parameters of company-mandated policies and procedures.
  • Asked open-ended questions to determine which products or services would be best fit for customer's needs.
  • Cultivated relationships with new customers and maintained good partnerships with existing clients.

Education

Associate Degree In Respiratory Therapy - Respiratory Therapy

Concorde Career College
Hollywood, FL
05.2021

Associate Of Arts And Sciences -

Broward College
Fort Lauderdale, FL
05.2019

Skills

  • Strong clinical judgment
  • Professional bedside manner
  • Dosage calculation
  • Diagnostic tools
  • Tracheostomy Care

Additional Information

Due to the pandemic, I was unable to participate in face to face clinical rotations. However, I was able to engage in online clinical simulations, as well as gain knowledge in assisting with babies in a clinical setting as well as simulating providing assistance and treatments to patients in a simulation enviorment

References

Available upon request

Timeline

Chat Agent

Home Depot
08.2022 - Current

Respiratory Therapist

Baptist Health Hospital
10.2021 - 02.2022

Tech Support

Kelly Services
11.2020 - 10.2021

Chat Agent

Goodyear Tire & Rubber
02.2018 - 06.2019

Associate Degree In Respiratory Therapy - Respiratory Therapy

Concorde Career College

Associate Of Arts And Sciences -

Broward College
Casslyn Nelson