Leighanne Owens
Brooksville,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Chat Agent
Gubagoo
Remote, FL
03.2022 - 02.2025
- Provided technical support to customers through live chat and email.
- Gathered customer information, identified underlying issues, and provided appropriate solutions.
- Updated databases with new and modified customer data.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer questions accurately and promptly.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Appointment Setter
Solar Solutions Central
New Port Richey, Florida
01.2020 - 06.2022
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Called no shows and cancellations to reschedule.
- Made phone calls and sent emails to establish leads.
- Ensured that all customer data is kept confidential at all times.
Agent
Dial America
New Port Richey, FL
09.2018 - 07.2019
- Identified opportunities to upsell additional products or services when appropriate.
- Maintained detailed records of customer interactions and transactions for future reference.
- Maintained records of customer interactions, transactions, comments and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
K12
Online04-2018
Skills
- Strong written communication
- Typing speed
- Quick thinking
- Call center experience
- Patience and tolerance
- Empathy display
- Independent Decision-making
- Quick typing
- Language fluency
- Information gathering
- Reliability
- Written communication
- Calm under pressure
- Professional phone voice
- Professional telephone demeanor
Affiliations
Outside of work life, I'm really just a mom trying to give my kids the best life.
Timeline
Chat Agent
Gubagoo
03.2022 - 02.2025
Appointment Setter
Solar Solutions Central
01.2020 - 06.2022
Agent
Dial America
09.2018 - 07.2019
High School Diploma -
K12
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