Kayla Sanz
Apopka,FL
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
9
9
years of professional experience
Work History
Reservations Chat Agent
CFI Westgate Resorts
Ocoee , FL
09.2022 - Current
- Monitored incoming chats on the website for prompt response times.
- Assist customers with questions about availability and rates.
- Provided accurate information about company policies and procedures.
- Informed customers about applicable discounts or promotional offers available for their stay.
- Maintain a 98% or higher QA average.
- Processed payments for customers using credit cards, and debit cards.
Administrative Assistant
G&S Global Appliances
Orlando , FL
12.2019 - 09.2022
- Greeted customers in a professional manner, responding to inquiries about our appliances.
- Answered questions from customers regarding products and services offered by the company.
- Printed information about the item.
- Attached it to each item so that customers could know the item's price, model number, and the date it was manufactured.
- Answered phone calls.
- Collected payments from customers.
- Processed invoices for payment using accounting software applications.
- Managed database systems containing customer contact information.
Marketing Coordinator
CFI Westgate Resorts
Ocoee , FL
03.2015 - 11.2019
- Explain the Westgate Owner Referral program and generate leads from new and existing owners.
- Work in a high-paced environment.
- Answer inbound calls and make outbound calls.
- Add leads to the system.
- Send follow-up emails to the owners.
- Meet weekly requirements, including getting owners signed up for the upgraded referral program.
- Assist owners with marketing their referral business through social media platforms.
- Maintain a 98% or above QA average.
- Use Microsoft Word and Excel.
Education
High School Diploma -
Warren Harding High School
Bridgeport, CT06-2012
Skills
- Independent Decision-Making
- Strong written communication
- Quick Thinking
- Computer Skills
- Customer Service
- Time management
- Problem solving
- Call Center Operations
- Listening Skills
- Multitasking and Organization
- Excellent Communication
- Strong Work Ethic
Languages
ENGLISH
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Reservations Chat Agent
CFI Westgate Resorts
09.2022 - Current
Administrative Assistant
G&S Global Appliances
12.2019 - 09.2022
Marketing Coordinator
CFI Westgate Resorts
03.2015 - 11.2019
High School Diploma -
Warren Harding High School
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