Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tamara Truelove

Detroit,MI

Summary

Demonstrated to effectively communicate with customers with great listening, speaking and writing skills. Adept at adjusting communication styles to meet audience needs and expectations. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Chat Agent

Comcast
09.2023 - 08.2024
  • Managed computer-based platform with multiple applications to maintain effective communication with customers.
  • Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
  • Created and maintained detailed database to develop promotional sales.

Chat Support Representative

Quicken Loans
01.2022 - 12.2023
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Investigated and resolved accounting, service and delivery concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate Of Arts And Sciences - General Studies

DeVry University
Downers Grove, IL

Skills

  • Quick Thinking
  • Independent Decision-Making
  • Call center experience
  • Social Media Monitoring
  • Performance Tracking
  • Customer Service
  • Order Processing
  • Promotional support
  • Account Management
  • Call Documentation
  • Quality Control
  • Customer Account Management
  • Medical terminology knowledge
  • Receiving support
  • Customer Data Confidentiality
  • Multitasking Abilities
  • Calm and Professional Under Pressure

Languages

English
Full Professional

Timeline

Chat Agent

Comcast
09.2023 - 08.2024

Chat Support Representative

Quicken Loans
01.2022 - 12.2023

Associate Of Arts And Sciences - General Studies

DeVry University
Tamara Truelove