Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Ruggiero

Pawtucket,RI

Summary

Proven track record of enhancing customer satisfaction and fostering positive outcomes in diverse roles, including a notable tenure at Upwork.com. Specializes in quick thinking and independent decision-making, alongside fluency in multiple languages. Demonstrated ability to exceed expectations through skillful communication and a results-driven approach, significantly contributing to team success and customer loyalty. Demonstrated to effectively communicate with customers with great listening, speaking and writing skills. Adept at adjusting communication styles to meet audience needs and expectations. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

19
19
years of professional experience

Work History

Chat Agent

Upwork.com
09.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Promoted brand loyalty by delivering outstanding service experiences that exceeded customer expectations.
  • Contributed towards a positive work environment by supporting colleagues during challenging situations or peak periods.
  • Implemented upselling techniques when appropriate, contributing to increased per-customer sales revenue.
  • Navigated through various databases efficiently, retrieving relevant information needed for each client interaction.

Server/Bartender

Gristmill Tavern
03.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.

Paraeducator, Special Education

Boston Public Schools, BPS
08.2005 - 08.2022
  • Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
  • Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Maintained accurate records of student performance, attendance, and progress towards IEP goals.
  • Reported on student progress, behavior, and social skills to parents.
  • Improved classroom management by implementing behavior modification strategies and positive reinforcement techniques.
  • Served as a liaison between regular classroom teachers and special education support staff, streamlining communication regarding student accommodations.
  • Conducted assessments to monitor progress and adjust instructional strategies as needed.

Education

Associate of Arts - Early Childhood Ed

Massachusetts Community College
Brockton, MA

Skills

  • Quick Thinking
  • Patience and Tolerance
  • Call center experience
  • Language Fluency
  • Independent Decision-Making
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication

Timeline

Chat Agent

Upwork.com
09.2024 - Current

Server/Bartender

Gristmill Tavern
03.2021 - Current

Paraeducator, Special Education

Boston Public Schools, BPS
08.2005 - 08.2022

Associate of Arts - Early Childhood Ed

Massachusetts Community College
Rachael Ruggiero