Janet Trujillo
Maricopa,AZ
Overview
10
10
years of professional experience
Work History
Chat Agent
The Home Depot
Maricopa, AZ
10.2023 - Current
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Utilized CRM software proficiently for efficient management of customer interactions.
- Conducted thorough research for complex queries, ensuring accurate information was provided to customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Domestic Engineer
Self
01.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Paid bills from designated funds and kept bookkeeping account details for reference.
- Created and implemented diverse educational strategies to boost development. Promoted language development skills through reading and storytelling.
- Transported children to and from school, medical appointments and extra- curricular activities.
Customer Service Representative
CenterWell Pharmacy
03.2022 - 02.2023
- Regularly exceed targets related to call volume, average handle time, and customer satisfaction by building relationships with members.
- Utilized knowledge of Protected Health Information (PHI) and HIPAA to resolve issues while maintaining patient confidentiality
- Performed data entry on customer names, addresses, phone numbers, and credit card details into customer relationship management software
- Use excellent communication and problem-solving skills to provide solutions to Medicare Part-D members regarding pharmacy claims adjudication, including method of payment, co-pay or deductible amounts, and/or reason for denial.
Sales Associate
Cricket Wireless
Phoenix, AZ
05.2014 - 01.2017
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Conducted regular sales reviews and analysed sales metrics to identify areas for improvement, resulting in enhanced sales performance.
Education
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Quick Thinking
- Problem Resolution
- Attention to Detail
- Organizational Skills
- Adaptability and Flexibility
- Dependability
Timeline
Chat Agent
The Home Depot
10.2023 - Current
Customer Service Representative
CenterWell Pharmacy
03.2022 - 02.2023
Domestic Engineer
Self
01.2017 - Current
Sales Associate
Cricket Wireless
05.2014 - 01.2017
High School Diploma -
Penn Foster High School