Summary
Overview
Work History
Education
Skills
References
Timeline
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CASSONDRA HENKE

Albuquerque,NM

Summary

Experienced bartender with over 20 years in the bar and restaurant industry, excelling in fast-paced environments. Known for exceptional customer service and deep understanding of beer, wine, and spirits. Eager to leverage extensive background in restaurant operations and customer relations to drive success for the business joined.

Overview

17
17
years of professional experience

Work History

Bartender Shift Manager

Canvas Artistry
05.2023 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Served high customer volumes during special events, nights, and weekends.

Shift Manager

Boxing Bear Brewing
04.2021 - 05.2023
  • Tap Room Management and Shift Lead.
  • Creating Schedules for staff
  • Completing monthly and weekly inventory count
  • Running end of day sales reports and closing credit card batches
  • Money handling and counting banks and safe deposits
  • Creating a fun safe environment for staff and guests to enjoy
  • Obtaining extensive beer knowledge and tasting notes
  • Extensive knowledge in customer service and alcohol service
  • Communicating well with distribution reps and product reps
  • Training new staff as to what the companies expectations are, and leading the staff to meet those expectations and excel

Bartender

O'niells Heights
02.2013 - 03.2021
  • Mix and serve drinks. Acquired knowledge of beer, wine, spirits and liquors
  • Creating and developing specialty drinks and seasonal cocktails
  • Maintained updated knowledge of rotating drafts, cocktail trends and daily specials
  • Using acquired menu item knowledge, offer menu suggestions, answer questions, and anticipate guests' needs
  • Continually provide prompt exceptional service by being friendly, knowledgeable and attentive
  • Ensuring guest satisfaction is always met
  • Maintain numerous cleaning duties of the bar and walk-in storage areas
  • Knowledge of most POS systems, as well as answering phone calls, and taking online orders
  • Adept at working in a team environment
  • Know liquor liability laws, take steps to visually assure that age identification is legitimate and practice responsible beverage service with all guests

Bartender

Albuquerque Country Club
03.2008 - 02.2013
  • Welcome members and guests with prompt, attentive service
  • Knowledge of menu and daily specials
  • Maintain clean bar, and dining areas
  • Stocking wine lockers, non alcoholic storage and walk-in areas
  • Keeping clean and sanitized work stations
  • Mixing drinks and creating specialty cocktails
  • Preparing small food items such as sandwiches, wraps and hotdogs for golfers
  • Working with POS systems

Education

A.S. - Associate of Science - Anthropology

CNM
Albuquerque, New Mexico
05.2011

Skills

  • Alcohol and Mixology knowledge
  • Cash handling
  • Customer service
  • Multitasking
  • Organizational skill
  • Cicerone Certified
  • Communication
  • Leadership experience
  • Mixology
  • Updated knowledge of all state mandates and liquor laws

References

Jesus Gomez Owner/Manager Canvas Artistry 505-227-6999

Astrid Galarza Events Coordinator/ Manager Boxing Bear Brewing 505-659-9989

Timeline

Bartender Shift Manager

Canvas Artistry
05.2023 - Current

Shift Manager

Boxing Bear Brewing
04.2021 - 05.2023

Bartender

O'niells Heights
02.2013 - 03.2021

Bartender

Albuquerque Country Club
03.2008 - 02.2013

A.S. - Associate of Science - Anthropology

CNM

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