Cassondra Lontayo
Chula Vista,CA
Summary
Proven track record in enhancing customer loyalty and streamlining check-in processes at TownePlace Suites by Marriott, showcasing exceptional customer service and problem-solving abilities. Leveraged teamwork and multi-tasking strengths to improve guest satisfaction, demonstrating a commitment to excellence and efficiency in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
Cox Communications
04.2023 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front Desk Agent /Front Desk Night Auditor
TownePlace Suites by Marriott
03.2021 - 05.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Front Desk Agent
TownePlace Suites by Marriott
01.2020 - 02.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma -
Mar Vista High School
Imperial Beach, CA06-2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Problem-Solving
- Excellent people skills
- Multi-tasking strength
Timeline
Sales Associate
Cox Communications
04.2023 - 10.2024
Front Desk Agent /Front Desk Night Auditor
TownePlace Suites by Marriott
03.2021 - 05.2022
Front Desk Agent
TownePlace Suites by Marriott
01.2020 - 02.2021
High School Diploma -
Mar Vista High School
Similar Profiles
Molly HudlowMolly Hudlow
Senior Product Manager at Cox Communications, Cox MediaSenior Product Manager at Cox Communications, Cox Media
LaTricia FountainLaTricia Fountain
Auto Fleet Operation Specialist at Cox Communications, Cox AutomotiveAuto Fleet Operation Specialist at Cox Communications, Cox Automotive
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
James SchumacherJames Schumacher
Residential Cable Technician at Cox CommunicationsResidential Cable Technician at Cox Communications
Ana Sofia LeonardAna Sofia Leonard
Social Media Marketing Director at Double Deuce & Whiskey GirlSocial Media Marketing Director at Double Deuce & Whiskey Girl