Cassondra Lopez
Apple Valley,Ca
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Special Needs Caregiver
Christina Lopez
08.2023 - 12.2024
- Provided emotional support to enhance well-being and coping skills.
- Worked with individuals with special needs to increase social skills and independence.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
Customer Service Representative
Barstow Automotive Services
06.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Bonder
Stratolaunch
01.2020 - 03.2020
- Conducted thorough testing of bonded assemblies, identifying areas for improvement and rework.
- Collaborated closely with team members for smooth operations in a fast-paced environment.
- Contributed significantly to waste reduction initiatives by identifying opportunities for recycling or reusing excess bonding materials.
- Effectively communicated with cross-functional teams on project updates, timeline adjustments, or other relevant information pertaining to bond-related tasks.
Composite Technician
The Spaceship Company
04.2019 - 11.2019
- Streamlined workflow by organizing tools, equipment, and workspaces for maximum productivity during daily operations.
- Assisted in the development of new composite materials, contributing to breakthroughs in product design and performance.
- Enhanced production efficiency through meticulous maintenance and calibration of composite fabrication equipment.
- Achieved consistent compliance with industry standards such as AS9100 or NADCAP through diligent adherence to established procedures and protocols.
Composite Fabricator
NORDAM Repair Division
05.2018 - 11.2018
- Maintained high safety standards by conducting regular equipment inspections and following established protocols during all fabrication processes.
- Increased production efficiency through the development of optimized lay-up techniques for composite structures.
- Achieved exceptional product durability through the proper application of vacuum bagging techniques during curing stages.
- Demonstrated adaptability by quickly learning new techniques and processes, enhancing overall team efficiency and productivity.
Composite Technician
General Atomics
12.2014 - 04.2018
- Streamlined workflow by organizing tools, equipment, and workspaces for maximum productivity during daily operations.
- Assisted in the development of new composite materials, contributing to breakthroughs in product design and performance.
- Enhanced production efficiency through meticulous maintenance and calibration of composite fabrication equipment.
- Achieved consistent compliance with industry standards such as AS9100 or NADCAP through diligent adherence to established procedures and protocols.
Sales Associate
AutoZone
06.2011 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Automotive Engineering
Universal Technical Institute
Rancho Cucamonga, CA2012
Skills
- Activity planning
- Community inclusion
- Behavior management
- Social skills development
- Assistive technology
- Verbal and written communication
- Positive reinforcement
- Family communication
- Time management
- Problem-solving
- Multitasking and organization
- Clear communication
Timeline
Special Needs Caregiver
Christina Lopez
08.2023 - 12.2024
Customer Service Representative
Barstow Automotive Services
06.2022 - 08.2023
Bonder
Stratolaunch
01.2020 - 03.2020
Composite Technician
The Spaceship Company
04.2019 - 11.2019
Composite Fabricator
NORDAM Repair Division
05.2018 - 11.2018
Composite Technician
General Atomics
12.2014 - 04.2018
Sales Associate
AutoZone
06.2011 - 12.2013
Automotive Engineering
Universal Technical Institute
Similar Profiles
JoAnn LoweJoAnn Lowe
Hearing Representative at Law Office of Christina LopezHearing Representative at Law Office of Christina Lopez
Marquita LopezMarquita Lopez
Pro Se Litigant at Lopez V LopezPro Se Litigant at Lopez V Lopez
Kayla PaviaKayla Pavia
Infant Nanny at Dana Levin-Lopez, Armondo LopezInfant Nanny at Dana Levin-Lopez, Armondo Lopez