CASSONDRA MCJILTON
Las Vegas,NV
Summary
Passionate hospitality worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, bar tending, serving, event planning and management. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.
Overview
2025
2025
years of professional experience
Work History
Emergency Dispatcher
Quest Emergency Dispatch
- Maintained accurate records of all incoming calls, including time received, caller's name and address, type of incident reported, response units dispatched and other pertinent information
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions
- Adhered to departmental policies regarding confidentiality of information pertaining to victims or suspects involved in criminal activity
- Participated in training sessions designed to improve knowledge base related to job functions
- Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival
- Operated a variety of communication equipment such as computers, telephones, radios, and other related technology
- Communicated with police officers via two-way radios to provide updates on suspect location or vehicle description when necessary
- Maintained and updated crucial and confidential information, phone numbers and addresses
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Mentored junior team members and managed employee relationships
Bartender
Sunset Patio Bar
05.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Hospitality Worker
Lori's Roadhouse
03.2022 - 05.2024
- Provided customer service to ensure satisfaction throughout their venue experience
- Conducted regular inspections of the premises to identify any maintenance needs
- Scheduled speakers, artists, and other personnel for events
- Developed event plans, timelines, and budgets
- Responded promptly to inquiries from potential sponsors or partners regarding upcoming events
- Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance
- Monitored inventory levels for all items used in the hospitality area
- Assisted in creating promotional materials for events
- Managed registration process for attendees of events
- Organized meetings with vendors to discuss event requirements
- Reviewed feedback received from guests after each event and implemented necessary changes going forward
Barback/Bartender
The Foundry
05.2023 - 12.2023
- Assisted in setting up and breaking down bar area for special events.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Replaced empty kegs and soda syrups.
- Delivered food to customers at bar and tables.
- Greeted customers and provided friendly, knowledgeable service.
- Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
- Assisted bartenders in creating complex cocktails, speeding up service delivery during peak hours.
Pet Groomer/Sitter
Whaddup Dog
12.2019 - 03.2022
- Confidently handled large dogs that may have been aggressive or uncooperative during the grooming process
- Worked closely with veterinary personnel to provide additional medical treatment if needed
- Provided bathing, brushing, clipping, trimming, and styling of pet fur coats
- Performed routine maintenance tasks on clippers, scissors and other tools used in the grooming process
- Managed inventory levels of supplies necessary for successful operation of the business
- Communicated effectively with customers about their pet's behavior during the grooming process
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Fed and watered animals in care, following special diets and regular medication administration schedules
- Demonstrated excellent customer service skills when dealing with difficult or irate customers
Education
High School Diploma -
Foothill High School
Henderson, NV05.2017
Skills
- Health Code Compliance
- Guest Relations
- Concierge support
- Reservation Management
- Safe alcohol service
- Menu Planning Expertise
- Cross-cultural sensitivity
- Tourism Knowledge
- Records Management
- Revenue management
- Customer Service Management
- Guest Registration
- Data Confidentiality
- Self-Motivation
- Strategic Planning
- Event coordinator, bar management, vip coordination
- Experience in assisting artist coordination and hospitality
References
- Jason Jones ( Production Manager: (513) 652-9606
- Tyler Wogenstahl ( Owner of Lori’s Roadhouse: (502) 572-8322
- Christian ( General Manager @Music Venue: (513) 265-3512
Timeline
Bartender
Sunset Patio Bar
05.2024 - Current
Barback/Bartender
The Foundry
05.2023 - 12.2023
Hospitality Worker
Lori's Roadhouse
03.2022 - 05.2024
Pet Groomer/Sitter
Whaddup Dog
12.2019 - 03.2022
High School Diploma -
Foothill High School
Emergency Dispatcher
Quest Emergency Dispatch