Cassondra Nelson
Boise,ID
Summary
Dynamic hospitality professional with strong multitasking abilities and a customer-focused mindset. Proven track record in enhancing guest satisfaction and fostering a positive work environment. I love to learn and after over a decade in the restaurant business, I am looking for a new career path.
Overview
14
14
years of professional experience
Work History
Bartender/Restaurant Server
Lucky 13
Boise, ID
07.2024 - Current
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Assisted in training new staff on customer service protocols.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Handled cash transactions accurately, ensuring prompt service during peak hours.
Bartender
Whiskey Bar
Boise, ID
06.2017 - 09.2025
- Crafted unique cocktail recipes to enhance customer experience and promote bar signature drinks.
- Developed and maintained strong relationships with regular patrons to boost loyalty and repeat business.
- Implemented efficient bar workflows, improving speed of service during peak hours.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Hospitality Manager
Challenger Hospitality Group
Boise, ID
08.2012 - 08.2023
- Developed and implemented operational strategies to enhance guest satisfaction and service quality.
- Trained and mentored staff on best practices in hospitality management and customer service excellence.
- Oversaw daily operations, ensuring compliance with health and safety regulations in all facilities.
- Coordinated special events, managing logistics, vendor relationships, and staffing requirements effectively.
- Managed budgeting processes, optimizing resource allocation to improve profitability without compromising quality.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Boosted online presence by closely collaborating with digital marketing teams in creating engaging content for social media platforms.
- Established emergency response protocols for seamless management of crises, ensuring the safety and well-being of guests and staff.
Education
Health Administration
North Idaho College
Coeur D'alene, IDHigh School Diploma -
Sandpoint High School
Sandpoint, ID06-2009
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender/Restaurant Server
Lucky 13
07.2024 - Current
Bartender
Whiskey Bar
06.2017 - 09.2025
Hospitality Manager
Challenger Hospitality Group
08.2012 - 08.2023
Health Administration
North Idaho College
High School Diploma -
Sandpoint High School