Summary
Overview
Work History
Education
Skills
Timeline
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Casssandra Jimenez

Ingleside,TX

Summary

While attending high school was active in Athletic Training, and the nursing program (EKG, Phlebotomy). Willingness to learn new things, and have a positive attitude.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Ingleside Nutrition
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Substitute Teacher

Ingleside ISD
08.2023 - Current
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Cashier

Dairy Queen Grill & Chill
11.2021 - 05.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

High School Diploma -

Ingleside High School
Ingleside, TX
05.2023

Skills

  • Data Entry
  • Consultative Sales
  • Complaint Resolution
  • Call Management
  • Problem-Solving Abilities
  • Money Handling Abilities
  • Problem Resolution
  • Team Development
  • Staff Training

Timeline

Customer Service Representative

Ingleside Nutrition
08.2023 - Current

Substitute Teacher

Ingleside ISD
08.2023 - Current

Cashier

Dairy Queen Grill & Chill
11.2021 - 05.2022

High School Diploma -

Ingleside High School

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Casssandra Jimenez