Cassy Gonzales

Work History

Administrative Assistant

Summitstone Health Partners

05.2023 - Current

Developed and maintained positive relationships with clients to create safe and supportive environment
Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Supported patient confidentiality in accordance with HIPAA regulations.
Maintained client records, documenting changes, scan and upload docs into electronic medical record, insurance eligibility, set up self pay sliding scale fee based off 300 percentile for poverty level
Handle DHS correspondence, documents, and messages
Restock office supplies and keep adequate inventory to ensure clinicians have all necessary supplies for groups
Kept client records current and accurate to stay on top of chinformation
Reviewed caseload reports and sent necessary updates to each clinician twice a month
Communicated positive UA results with referring agencies, DOC, and donation officers each week
Documented all client no-shows and updated clinicians cancellation list for work-in appts
Recorded all client crisis into excel spreadsheet to review each month for supervisor review
Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
Answered telephone and assisted callers by providing information or directing to appropriate employee.
Completed clerical tasks such as filing, copying, and distributing mail

Office Associate

North Range Behavioral Health

01.2022 - 04.2023

Schedule and assist with all intakes following crisis and inpatient hospital stays
Obtaining all records from facility to ensure a warm hand off with therapist and client
Schedule appointments and follow up appointments for clients
Restock office supplies and keep adequate inventory to ensure clinicians have all necessary supplies for groups
Kept client records current and accurate to stay on top of changing information
Reviewed caseload reports and sent necessary updates to each clinician twice a month
Greeted incoming visitors and clients professionally and provided friendly, knowledgeable information
Interacted with clients by phone, email, or in-person to provide information.
Resolved client complaints with diplomatic and courteous communication.
Processed payments and documented account changes for financial accuracy and transparency.
Prepared and edited documents to produce precise and accurate documents to import into DocuSign for Telehealth clients and all chair holders.
Completed clerical tasks such as filing, copying, and distributing mail.

Administrative Assistant

Colorado Treatment Services, LLC

02.2021 - 01.2022

Obtain eligibility and follow Colorado Medicaid guidelines for behavior heath coverage
Manage all UA's including documenting results, verifying the random pulls for each client and filing results into clients electronic medical record
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Answered multi-line phone system, routing calls, delivering messages to staff
Transcribed and organized information to prepare for chart audits
Recorded incoming shipments of Methadone and Suboxone
Completed forms, reports, logs and records to quickly handle all intakes and close out
Developed and updated spreadsheets for UA tracking, intakes, close outs, and clients tapering off medication
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Built and maintained excellent client relationships through timely response to request and ensuring all clients have completed the intake process with no concerns
Supported leadership by scheduling appointments, covering at other locations and making sure all reception duties were complete
Managed paper and electronic filing systems by routing various documents
Organized all materials for each intake and made sure all documents were uploaded into DocuSign for easy client/therapist Telehealth visits
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Administrative Assistant

North Colorado Health Alliance

04.2019 - 02.2021

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Received and sorted incoming mail and packages
Created and maintained databases to track and record client data with house navigation center.
Built and maintained excellent clinet relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Supported companygor leaders by managing budgets, scheduling appointments and organizing itinerary
Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Legal Secretary

Weld County District Attorney's Office

06.2015 - 05.2017

Prepare court file for deputy district attorney to proceed with court hearing and or trials
Obtain criminal record through NCIC database and DMV records for all defendants and all parties involved in trial
Organized files for court proceedings.
Prepared legal correspondence and wrote professional letters for attorneys.
Obtained signatures from attorneys for legal documents.
Arranged for delivery of legal correspondence to witnesses
Completed accident reports, trial and courtroom requests, redacted 911 audio, obtained all dash cam footage and defendants criminal history through national database
Created and printed legal documents for attorneys to review.
Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Produced and filed various legal documents and electronically preserved updated case record system.

Business Manager

All About U Fencing And Landscaping, LLC

06.2010 - 08.2016

Successful completion of Quickbook’s How To; From Beginner to Expert course
Creating estimates, sales orders, and invoices
Billing invoices and flowing up on unpaid balances
Responsible for arranging some removal schedules for HOA subdivisions and commercial contracts
Manage day-to-day operations
Assured excellent customer experience at all times
Recruited new hires
Executed landscaping and xeriscaping plans to further strengthen and maximize business profit

Receptionist II

Poudre Valley Medical Group Peakview Medical Center

06.2007 - 06.2013

Balanced float pool availability, and approved PTO request
Managed multiple tasks and met time-sensitive deadlines.
Maintained confidentiality and followed HIPPA guidelines
Handled cash transactions and maintained payments records accurately.
Operated multi-line telephone system to answer and direct high volume of calls.
Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
Registered patients for day-of appointments and scheduled follow-up visits
Confirmed appointments, communicated with patients, and updated patient's electronic medical record
Kept reception area clean and neat to give visitors positive first impression
Answered phone promptly and directed incoming calls to correct department
Liaison for office manager

Receptionist II

Greeley Medical Clinic Peakview Medical Center

06.2004 - 06.2007

All duties listed above, merged with Poudre Valley Medical Group

Summary

Overview

Work History

Administrative Assistant

Office Associate

Administrative Assistant

Administrative Assistant

Legal Secretary

Business Manager

Receptionist II

Receptionist II

Education

High school diploma - General Studies

Skills

Timeline

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