Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cassy Hammond

LeClaire,Iowa

Summary

Possessing excellent communication skills and positive, customer-focused attitude. Knowledgeable in troubleshooting technical issues and proficient in using customer support software. Dedicated to delivering exceptional service and resolving customer inquiries efficiently. Also, organized and dependable candidate that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Customer Support

Big River Packaging
10.2020 - Current
  • Responsible for responding to all customer questions online and over the phone if they call.
  • Check all customer emails that are sent to our company email.
  • Assisting with all return packages that come back to our facility to check and hand over to our upper management for documenting for inventory along with crediting back to our customer.
  • Responsible for checking on our survey monkey online and keeping updated with all customer reviews.

Credit Specialist

DM Services (DM)
05.2018 - 10.2020
  • Responsible for taking inbound calls.
  • Assists external customers with their accounts.
  • Responsible for supervision and training of new co-workers to make certain customers’ accounts are accurately documented within the Blue Zone System.
  • Accountable for linking client’s version (accounts) if they have more than one.

Account Manager/Entry, Special Projects

Ultimate Practice Solutions
09.2016 - 05.2018
  • Responsible for taking care of all clients accounts by sending out claims
  • Making sure all data entry is keyed in accurately
  • Doing special projects for clients and getting those in a timely manner
  • Problem solving with the clients to see why things won’t get paid if not find a solution
  • Always a team player and self starter
  • Use strong attention to detail when it comes to following up on claims for clients

Data Operator/ Entry/ Online Processor

Data Dimension
08.2013 - 09.2016
  • Responsible for keying codes accurately in fast paced; as well as correcting Insurance
  • Responsible for Collecting accounts for past due balances.
  • Accurately tracks customers that are delinquent on financial records that need to be turned over to collection agencies.
  • Notates clients with bad debt currently turned over to collections.
  • Assists with unbound calls when an overflow of calls occurs to ensure customer satisfactory with their accounts.
  • Responsible to guarantee customers are not being fraudulent with other client’s accounts.

Purchasing Agent (College Student)

Archer Daniels Midland Company (ADM)
05.2007 - 08.2007
  • Sorting Paperwork
  • Organized Files in alphabetical order and numerical order
  • Sorted Mail

Education

High School Diploma -

Lincoln High School
Clinton, Iowa

Skills

  • Good Communication
  • Good Computer and Typing skills
  • Interpersonal Skills
  • Flexible
  • Attention to Detail
  • Hard-Working
  • Customer Service
  • Data Entry
  • Financial Recordkeeping
  • Reliable
  • Education
  • Keyboarding, 90 WPM
  • Onsite customer support
  • Customer support experience

Languages

English
Full Professional

Timeline

Customer Support

Big River Packaging
10.2020 - Current

Credit Specialist

DM Services (DM)
05.2018 - 10.2020

Account Manager/Entry, Special Projects

Ultimate Practice Solutions
09.2016 - 05.2018

Data Operator/ Entry/ Online Processor

Data Dimension
08.2013 - 09.2016

Purchasing Agent (College Student)

Archer Daniels Midland Company (ADM)
05.2007 - 08.2007

High School Diploma -

Lincoln High School

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