Kourtney Pendleton
LeClaire,Iowa
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
customer service
Big Dave And Holly's Dairy Sweet
05.2023 - 11.2024
- Provided exceptional customer service, promoting repeat business from satisfied clients.
- Developed strong relationships with clients through exceptional customer service skills.
- Enhanced company reputation through excellent customer service and professional demeanor.
- Improved team efficiency with thorough training on customer service protocols.
Guest Service Representative
Kwik Star
11.2023 - 10.2024
- Organized and detail-oriented with a strong work ethic.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
Education
Pleasant Valley High School
05.2024
Skills
- Guest Relations
- Knowledge of local area
- Food and Beverage Area Setup
- Flexible Schedule
- Dependable and Responsible
Other
- I work well with animals
- I can talk to people for a long time
- I am a hard worker
- I am always ready to get things done
- I own 4 dogs & 2 hamsters
- I used to own bunnies, cats, fish, a bearded dragon, rats, snakes, and a leopard gecko
- I work well with others
- I love animals
- I have 4 siblings (they aren’t the dogs)
- I will help out wherever I can
Volunteer Experience
- Nursing home - one by our school, 11/14/21, Play games Talk to people
- Yard work - anywhere they need, 2 years/present, Mow the lawn Rake leaves
- Animal Aid Humane Society, For the summer, Work with the cats & dogs Clean litter boxes Feed the animals
Extracurricular Activities
Pleasant Valley High School Band, 08/2018, Present, Practices the trombone daily with fellow band members
Improves upon keeping beat, marching skills (including seven positions)
Memorizes music in a short period of time and performs under pressure Fishing - Lock & Dam 14 LeClaire, IA, LeClaire, IA, Present, You must have patients no matter how your fishing
You must know when to jerk up
You must know the different types of fish and fishing Camping - Anywhere, A very long time, Putting out a campfire and starting one
Knowing how to start a campfire
Have food and drinks
Fishing
I like to go fishing. I usually go with my family or friends. Fishing is something I like to use as a relaxation technique.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Dogs
Animals
Serving
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time off401k match4-day work weekTimeline
Guest Service Representative
Kwik Star
11.2023 - 10.2024
customer service
Big Dave And Holly's Dairy Sweet
05.2023 - 11.2024
Pleasant Valley High School
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