Cassy Martz
Bentonville,AR
Summary
Hospitality and event operations professional with a strong background in managing onsite operations and a deep understanding of menu planning, vendor management, and event coordination, ensuring seamless service from start to finish. Adept at elevating dining experiences and delivering exceptional hospitality. Known for adaptability and reliability, ensuring objectives are met efficiently. Skilled in logistics, communication, and problem-solving, and well-versed in food safety standards and customer relationship management.
Overview
13
13
years of professional experience
Work History
Onsite Coordinator
Fooda
Bentonville, AR
08.2025 - Current
- Scheduled catering orders with multiple restaurant partners, coordinating menus, delivery timing, and event logistics.
- Monitored food quality, presentation, and service consistency during events to maintain company and client standards.
- Managed allergy accommodations and special dietary requests, ensuring proper labeling and safe food handling.
- Served as the primary on-site liaison between corporate clients and restaurant partners, facilitating clear communication and problem resolution.
- Oversaw menu development, tailoring offerings to meet client preferences and dietary restrictions.
- Analyzed client feedback to refine service offerings and enhance overall customer satisfaction ratings.
- Entered and tracked weekly food sales data for invoicing and financial reconciliation, ensuring accurate billing between clients and restaurant partners.
Server
21c Museum Hotels
Bentonville, AR
02.2025 - 08.2025
- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Trained new servers on menu knowledge and service procedures, fostering team efficiency.
- Managed multiple tables simultaneously, maintaining high standards of service during peak hours.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Event Catering Assistant
The Sous Chef
Bentonville, AR
09.2023 - 10.2024
- Coordinated communication between management and staff to enhance team collaboration.
- Developed and implemented filing systems to streamline event scheduling processes.
- Coordinated with kitchen staff to ensure timely delivery of catering services for events.
- Fostered positive client relationships through effective communication and responsive service delivery.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Oversaw catering orders to verify accuracy and completeness.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
Dining Manager
Ropeswing Hospitality Group- Blake St.
Bentonville, AR
07.2022 - 06.2023
- Oversaw day to day operations of service team and ensured guest satisfaction in all areas of service
- Implemented employee scheduling software to streamline shift management while reducing labor costs without sacrificing service quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated special events enhancing the overall dining experience for patrons.
- Created and designed menus and other documents for events
- Collaborate with other departments to ensure event cohesiveness and accuracy
- Developed and implemented training programs for staff, enhancing team performance and service delivery.
- Analyzed customer feedback to drive improvements in service quality and guest satisfaction levels.
- Conducted regular performance evaluations and provided constructive feedback that contributed to improved staff productivity and morale.
Server
Ropeswing Hospitality Group- Blake St. & Pressroom
Bentonville, AR
08.2021 - 11.2021
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Resolved customer complaints swiftly, improving overall dining experience and loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Ropeswing Hospitality Group- Blake St. & Pressroom
Bentonville, AR
08.2021 - 11.2021
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Resolved customer complaints swiftly, improving overall dining experience and loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Owner/Operator
Moonbroch Pub
Rogers, AR
07.2018 - 07.2021
- Developed strategic business plans to enhance operational efficiency and drive profitability.
- Managed vendor relationships, negotiating contracts to optimize service delivery and reduce costs.
- Implemented marketing strategies that increased brand awareness and customer engagement across multiple channels.
- Analyzed market trends to identify growth opportunities and inform product development initiatives.
- Led team training sessions to improve staff performance and ensure high-quality customer service standards.
- Oversaw financial management, including budgeting, forecasting, and reporting for sustainable growth.
- Fostered a collaborative work environment by promoting open communication and teamwork among staff members.
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Owner/Operator
Moonbroch Pub
Rogers, AR
07.2018 - 07.2021
- Developed strategic business plans to enhance operational efficiency and drive profitability.
- Managed vendor relationships, negotiating contracts to optimize service delivery and reduce costs.
- Implemented marketing strategies that increased brand awareness and customer engagement across multiple channels.
- Analyzed market trends to identify growth opportunities and inform product development initiatives.
- Led team training sessions to improve staff performance and ensure high-quality customer service standards.
- Oversaw financial management, including budgeting, forecasting, and reporting for sustainable growth.
- Fostered a collaborative work environment by promoting open communication and teamwork among staff members.
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Owner/Operator
Moonbroch Pub
Rogers, AR
07.2018 - 07.2021
- Developed strategic business plans to enhance operational efficiency and drive profitability.
- Managed vendor relationships, negotiating contracts to optimize service delivery and reduce costs.
- Implemented marketing strategies that increased brand awareness and customer engagement across multiple channels.
- Analyzed market trends to identify growth opportunities and inform product development initiatives.
- Led team training sessions to improve staff performance and ensure high-quality customer service standards.
- Oversaw financial management, including budgeting, forecasting, and reporting for sustainable growth.
- Fostered a collaborative work environment by promoting open communication and teamwork among staff members.
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
General Manager
Table Mesa Bistro
Bentonville, AR
06.2016 - 07.2018
- Ensured the successful operation of the business in both FOH & BOH
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Created nightly and weekly progress and growth reports
- Managed budgets, optimizing resource allocation for improved financial performance.
- Implemented training programs, fostering staff development and enhancing team capabilities.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed strategic initiatives to enhance customer satisfaction and drive business growth.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
Table Mesa Bistro
Bentonville, AR
06.2016 - 07.2018
- Ensured the successful operation of the business in both FOH & BOH
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Created nightly and weekly progress and growth reports
- Managed budgets, optimizing resource allocation for improved financial performance.
- Implemented training programs, fostering staff development and enhancing team capabilities.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed strategic initiatives to enhance customer satisfaction and drive business growth.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Key Manager
Table Mesa Inc.- Table Mesa Bistro/Tavola Trattoria
Bentonville, AR
09.2014 - 06.2016
- Ensured great customer service by implementing proper procedures
- Built strong relationships between customers and restaurant to ensure repeat business
- Managed all areas of operation during scheduled shifts
- Made quick and tactful decisions independently
- Worked in a fast paced and busy environment daily
- Counted registers and cleaned and secured restaurants at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines
- Optimized inventory management to minimize waste and ensure availability of key products.
Key Manager
Table Mesa Inc.- Table Mesa Bistro/Tavola Trattoria
Bentonville, AR
09.2014 - 06.2016
- Ensured great customer service by implementing proper procedures
- Built strong relationships between customers and restaurant to ensure repeat business
- Managed all areas of operation during scheduled shifts
- Made quick and tactful decisions independently
- Worked in a fast paced and busy environment daily
- Counted registers and cleaned and secured restaurants at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines
- Optimized inventory management to minimize waste and ensure availability of key products.
Server
Table Mesa Inc.- Tavola Trattoria
Bentonville, AR
03.2013 - 09.2014
- Delivered exceptional customer service to enhance dining experiences and ensure repeat business
- Maintained cleanliness and organization of dining area to ensure guest satisfaction.
- Trained new servers on menu offerings and efficient service techniques.
- Handled cash transactions and processed payments accurately using POS systems.
- Served large party events in house including ensuring menu and detail accuracy
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Table Mesa Inc.- Tavola Trattoria
Bentonville, AR
03.2013 - 09.2014
- Delivered exceptional customer service to enhance dining experiences and ensure repeat business
- Maintained cleanliness and organization of dining area to ensure guest satisfaction.
- Trained new servers on menu offerings and efficient service techniques.
- Handled cash transactions and processed payments accurately using POS systems.
- Served large party events in house including ensuring menu and detail accuracy
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of General Studies - General Studies- Business Management, Theatre Management
Missouri Southern State University
12-2012
Skills
- Teamwork and collaboration
- Problem-solving
- Administration and operations
- Time management
- Attention to detail
- Excellent communication
- Organizational skills
- Phone and email etiquette
- Microsoft office
- Reliability and punctuality
Timeline
Onsite Coordinator
Fooda
08.2025 - Current
Server
21c Museum Hotels
02.2025 - 08.2025
Event Catering Assistant
The Sous Chef
09.2023 - 10.2024
Dining Manager
Ropeswing Hospitality Group- Blake St.
07.2022 - 06.2023
Server
Ropeswing Hospitality Group- Blake St. & Pressroom
08.2021 - 11.2021
Server
Ropeswing Hospitality Group- Blake St. & Pressroom
08.2021 - 11.2021
Owner/Operator
Moonbroch Pub
07.2018 - 07.2021
Owner/Operator
Moonbroch Pub
07.2018 - 07.2021
Owner/Operator
Moonbroch Pub
07.2018 - 07.2021
General Manager
Table Mesa Bistro
06.2016 - 07.2018
General Manager
Table Mesa Bistro
06.2016 - 07.2018
Key Manager
Table Mesa Inc.- Table Mesa Bistro/Tavola Trattoria
09.2014 - 06.2016
Key Manager
Table Mesa Inc.- Table Mesa Bistro/Tavola Trattoria
09.2014 - 06.2016
Server
Table Mesa Inc.- Tavola Trattoria
03.2013 - 09.2014
Server
Table Mesa Inc.- Tavola Trattoria
03.2013 - 09.2014
Bachelor of General Studies - General Studies- Business Management, Theatre Management
Missouri Southern State University