Cassye Harris
Frisco,tx
Summary
Dynamic entrepreneur with a proven track record at Spirit Embroidery, excelling in client relationship management and workflow optimization. Spearheaded marketing initiatives, boosting brand visibility by 30%. Adept in team leadership and communication, fostering a high-performing team. Skilled in business development and financial management, driving company growth and customer satisfaction.
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
15
15
years of professional experience
Work History
Owner
Spirit Embroidery
08.2010 - Current
- Led operational strategy for embroidery production, enhancing workflow efficiency and output quality.
- Developed and implemented marketing initiatives to increase brand visibility and customer engagement.
- Managed client relationships, ensuring satisfaction through personalized service and timely communication.
- Trained and mentored staff on best practices in embroidery techniques and customer service approaches.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Biomedical Sciences
Collin College
Frisco, TX08-2023
High School Diploma -
Frenship High School
Wolfforth, TX05-1995
Skills
- Marketing initiatives
- Client relationship management
- Team leadership
- Workflow optimization
- Customer service excellence
- Business development
- Communication skills
- Verbal and written communication
- Team oversight
- Financial management
- Staff hiring
- Human resources
Timeline
Owner
Spirit Embroidery
08.2010 - Current
No Degree - Biomedical Sciences
Collin College
High School Diploma -
Frenship High School