Cassye Rankin
Westland,MI
Summary
Dedicated professional with a strong customer service background, eager to transition into Project Management. Proficient in detail-orientation, problem-solving, effective communication, and process improvement. Passionate about coordinating projects to deliver impactful results. Seeking entry-level opportunities to contribute to dynamic project teams and drive successful outcomes.
Overview
9
9
years of professional experience
Work History
Service Advocate II
Farmers Insurance Company
02.2023 - Current
- Maintained strict compliance with privacy and security protocols while efficiently processing customer account changes using proprietary software. Ensured meticulous attention to detail in safeguarding sensitive customer information.
- Collaborated with team members to implement effective solutions for questions and concerns, fostering a collaborative work environment through strong communication.
Refinance/Purchase Closing Specialist
Rocket Mortgage
10.2019 - 09.2022
- Interacted with cross-functional teams to ensure on-time mortgage closing for both refinance and purchase transactions. Effectively managed multiple simultaneous closings.
- Facilitated the analysis and reconciliation of closing disclosures with title/attorney offices to ensure seamless coordination and successful project outcomes.
- Applied systematic task prioritization to efficiently schedule closings, ensuring on-time completion and seamless project coordination.
Document Alias Analyst
Rocket Mortgage
05.2015 - 10.2019
- Ensured accuracy and completeness of loan documents within the AMP system through diligent processing and prompt correction of any discrepancies.
- Conducted thorough analysis of credit data, homeowner insurance, and financial statements to provide valuable support to the underwriting process.
Amaze U Training Specialist/Auditor
Rocket Mortgage
10.2016 - 12.2017
- Performed thorough evaluations of new employee training modules to verify completeness, fostering proficiency and successful onboarding during their new hire probationary period at Rocket Mortgage.
- Successfully met production goals by facilitating the completion of 5 documents per day for a team of 30 members, while maintaining adherence to high-quality metrics set by the Amaze U Training Manager.
- Engaged parties to implement updates and enhancements to training modules, ensuring compliance alignment.
Quality Assurance Analyst
Rocket Mortgage
09.2014 - 05.2015
- Enabled seamless support to the Loan Officer and Underwriter teams, ensuring the timely and accurate processing of mortgages.
- Thoroughly examined and verified all submitted loan applications for completeness and accuracy, ensuring seamless loan execution.
- Consistently surpassed productivity standards, showcasing exceptional organizational and time management abilities.
Education
No Degree - General Studies
Oakland Community College
Bloomfield Hills, MINo Degree - General Studies
Wayne County Community College District
Detroit, MIHigh School Diploma -
Wylie E. Groves High School
Beverly Hills, MI06.2004
Skills
- Organization Skills
- Communication
- Attention to Detail
- Problem-Solving
- Adaptability
Accomplishments
I thrived as a team player and have been honored twice with the CAVS coin for exemplifying care, accountability, visibility, and support.
Timeline
Service Advocate II
Farmers Insurance Company
02.2023 - Current
Refinance/Purchase Closing Specialist
Rocket Mortgage
10.2019 - 09.2022
Amaze U Training Specialist/Auditor
Rocket Mortgage
10.2016 - 12.2017
Document Alias Analyst
Rocket Mortgage
05.2015 - 10.2019
Quality Assurance Analyst
Rocket Mortgage
09.2014 - 05.2015
No Degree - General Studies
Oakland Community College
No Degree - General Studies
Wayne County Community College District
High School Diploma -
Wylie E. Groves High School
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