SHAWN SCOTT

• Greeted each customer and solved all issues and complaints via email and phone.
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Analyzed customers' issues and complaints and initiated corrective actions.
• Assisted customers in troubleshooting product issues and provided timely technical support.
• Posted payments to accounts and maintained records.

• Tested company products for efficiency and functionality .
• Used interpersonal and communication skills in interactions, enriching team collaboration, customer relationships on Marsh McLennan Linq project.
• Take corrective action by educating colleagues of FAQ; engaging data team to fix; and escalating to system gap
• Transmitted records and files to customers efficiently to maintain operational timelines.
• Tracked files from origin to destination and troubleshot errors.
• Collaborated with business-unit leaders to identify and prioritize problems
• Identified, analyzed and interpreted trends or patterns in complex data sets

• Determine legal liability in compliance with all state regulatory requirements.
• Examined claims forms and other records to determine insurance coverage
• Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
• Examined claims forms and other records to determine insurance coverage.
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.

• Used consultative techniques to understand customer needs and make strategic referrals to business partners
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success
• Logged accurate patient information for use by insurance providers and medical personnel

• Up-sells products and services per client need.

Data entry

• Improved understanding of financial statements, which helped in assessing risk.
• Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.