Robert Wilkie

Provide a high level of customer service to agents and policy owners offering first call resolution to questions regarding life insurance products.

Trained in policy service, agent support, sales support, credit card, voice mails, srm emails, new business email, policy service emails

Gladly share knowledge of products and procedures with my teammates when needed, and mentored new employees.

Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

Serviced Agents, providers, and policy owners.

Worked the front desk offering face to face personal service to our customers.

Trained co-workers and new employees on how to deliver high level of customer service and first call resolution.

Interim Supervisor for outbound customer service leading a team of 17 reps making outbound requests for donations to World Vision relief projects. from 2005-2007.

Assisted with training and mentoring new employees.

provided a high level of customer service in both inbound and outbound customer service.

Helped with escalation callbacks and assisted high end donors with personalized customer service for future donation opportunities.