Caster Cooke

• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Developed and implemented quality assurance improvements.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Improved quality processes for increased efficiency and effectiveness.
• Rejected materials, components and finished products and documented reasons.

• Approved, reviewed and edited content flowing to website.
• Managed content distribution to online channels and social media platforms.
• Conducted regular content audits to identify gaps and redundancies of content.
• Utilized analytics and site metrics to determine areas of improvement.

• Moderated players through a proprietary support ticket system.
• Managed other moderators and their support tickets.
• Was the public face of a fan-revived MMO.

Short-lived as the game was, it was a formative experience in managing not just players, but other moderators.

• Moderated by hand large volumes of live chat & non-live comments on Twitch & YouTube platform.
• Applied current editing and photography tools to tell great stories.
• Develop original content through social listening and independent sources.

• Own, operate, and moderate several Discord community servers of various sizes.
• Manage content, coordinate community events, organize server features, and etc.
• Developed and implemented unique and engaging activities for residents.