Castina Castillo Mendoza
Las Vegas,NV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled at accurately captioning live phone calls for the deaf and hard-of-hearing, utilizing modern caption software and reading comprehension skills.
Overview
15
15
years of professional experience
Work History
Student
College Of Southern Nevada
Henderson, NV
09.2020 - 05.2024
Food and Beverage Associate and Cashier
Tropical Smoothie Cafe
Las Vegas, NV
06.2019 - 11.2019
- Enhanced customer satisfaction by providing guests with exceptional service, such as addressing dietary concerns, information about menu items, specials, and promotions with a smile to provide quality service.
- Created beautiful and delicious smoothies, salads, sandwiches, wraps, and quesadillas for customers following recipes and exceeded presentation standards.
- Trained team members on company policies and food safety procedures.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Greeted customers entering store and responded promptly to customer needs.
- Delivered exceptional service as illustrated through multiple positive Google reviews.
Captioning Agent
Caption Call
Henderson, NV
02.2018 - 04.2019
- Maintained a thorough understanding of industry regulations, ensuring compliance with FCC standards at all times.
- Streamlined communication between hearing-impaired clients and their friends, family, and businesses by providing accurate and timely captions for phone calls.
- Generated error-free live transcripts with skilled capturing and proofreading.
- Boosted productivity by mastering the use of advanced captioning software tools and techniques.
Student Volunteer
Justin Timberlake Shriners Children's Open
Summerlin, NV
10.2009 - 10.2009
- Supported golfers by caddying and took and followed directions from volunteer coordinators.
- Worked in team environment to maintain high levels of productivity at TPC Summerlin during the event.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
Education
Associate of Business -
College of Southern Nevada
Las Vegas, NV05.2024
Skills
- Friendly and Professional Customer Service
- Problem-Solving
- Peer Tutoring
- MS Office / Outlook
- Deadline Adherence
- Accuracy and Precision in Live Verbatim Telephone Captioning
- Proofreading proficiency
- Detail-oriented
Timeline
Student
College Of Southern Nevada
09.2020 - 05.2024
Food and Beverage Associate and Cashier
Tropical Smoothie Cafe
06.2019 - 11.2019
Captioning Agent
Caption Call
02.2018 - 04.2019
Student Volunteer
Justin Timberlake Shriners Children's Open
10.2009 - 10.2009
Associate of Business -
College of Southern Nevada