Castle Lough
Summary
insert summary here
Overview
7
7
years of professional experience
Work History
Key Holder
Dollar General
06.2022 - Current
- Conducted staff training
- Ensured top-notch customer service
- Managed inventory, including stocking
- Handled cash transactions and facilitated store opening/closing procedures
- Submitted reports and paperwork, including bank deposits
- Evaluated team performance, offering constructive feedback.
Shift Supervisor
Pet Supplies Plus
08.2021 - 06.2022
- Supervised and guided team for efficient operations
- Trained staff and maintained quality standards
- Ensured excellent customer service
- Managed inventory and enforced safety
- Addressed issues promptly during shifts
- Maintained effective communication and submitted reports
- Evaluated team performance and provided feedback.
Dog Groomer
Petco
04.2018 - 08.2021
- Bathed and groomed Dogs
- Scheduled and coordinated appointments
- Responded promptly to appointment inquiries and provided information
- Utilized scheduling software for effective time management
- Sent timely appointment reminders and handled changes or cancellations
- Collaborated with team members to ensure smooth scheduling.
Customer Service Associate-Paint
Lowes
04.2017 - 04.2018
- Operating computer systems to accurately match paint color
- Mixing paint based on computer-generated codes
- Suggesting products based on needs.
Customer Service Associate
TTEC
11.2016 - 04.2017
- Resolved customer inquiries and issues related to Bank of America debit products
- Provided exceptional service through various communication channels
- Managed interactions, addressing concerns and technical issues promptly
- Maintained accurate customer records and performed data entry
- Collaborated with team members for issue resolution and participated in quality assurance processes
- Adapted to changes in processes and technologies, consistently exceeding performance metrics.
Education
Cyber Security and IT Systems Specialist -
Pierpont Community & Technical College
05.2024
Timeline
Key Holder
Dollar General
06.2022 - Current
Shift Supervisor
Pet Supplies Plus
08.2021 - 06.2022
Dog Groomer
Petco
04.2018 - 08.2021
Customer Service Associate-Paint
Lowes
04.2017 - 04.2018
Customer Service Associate
TTEC
11.2016 - 04.2017
Cyber Security and IT Systems Specialist -
Pierpont Community & Technical College