Summary
Overview
Work History
Education
Timeline
Generic

Castle Lough

Summary

insert summary here

Overview

7
7
years of professional experience

Work History

Key Holder

Dollar General
06.2022 - Current
  • Conducted staff training
  • Ensured top-notch customer service
  • Managed inventory, including stocking
  • Handled cash transactions and facilitated store opening/closing procedures
  • Submitted reports and paperwork, including bank deposits
  • Evaluated team performance, offering constructive feedback.

Shift Supervisor

Pet Supplies Plus
08.2021 - 06.2022
  • Supervised and guided team for efficient operations
  • Trained staff and maintained quality standards
  • Ensured excellent customer service
  • Managed inventory and enforced safety
  • Addressed issues promptly during shifts
  • Maintained effective communication and submitted reports
  • Evaluated team performance and provided feedback.

Dog Groomer

Petco
04.2018 - 08.2021
  • Bathed and groomed Dogs
  • Scheduled and coordinated appointments
  • Responded promptly to appointment inquiries and provided information
  • Utilized scheduling software for effective time management
  • Sent timely appointment reminders and handled changes or cancellations
  • Collaborated with team members to ensure smooth scheduling.

Customer Service Associate-Paint

Lowes
04.2017 - 04.2018
  • Operating computer systems to accurately match paint color
  • Mixing paint based on computer-generated codes
  • Suggesting products based on needs.

Customer Service Associate

TTEC
11.2016 - 04.2017
  • Resolved customer inquiries and issues related to Bank of America debit products
  • Provided exceptional service through various communication channels
  • Managed interactions, addressing concerns and technical issues promptly
  • Maintained accurate customer records and performed data entry
  • Collaborated with team members for issue resolution and participated in quality assurance processes
  • Adapted to changes in processes and technologies, consistently exceeding performance metrics.

Education

Cyber Security and IT Systems Specialist -

Pierpont Community & Technical College
05.2024

Timeline

Key Holder

Dollar General
06.2022 - Current

Shift Supervisor

Pet Supplies Plus
08.2021 - 06.2022

Dog Groomer

Petco
04.2018 - 08.2021

Customer Service Associate-Paint

Lowes
04.2017 - 04.2018

Customer Service Associate

TTEC
11.2016 - 04.2017

Cyber Security and IT Systems Specialist -

Pierpont Community & Technical College
Castle Lough